customer service advice

As a business owner, we know you strive to keep each of your customers happy and satisfied. In a perfect world, this goal is never challenged and you never receive negative feedback or complaints. In reality, as a business owner you should expect angry calls from disgruntled and irate customers. If you accept that you

As a business owner, you should always be looking for different techniques and strategies that will improve your customers’ overall experience. By outsourcing your business calls to a team of customer service experts, you’re able to give your customers all the reasons in the world to do business with you. We enjoy sharing customer service tips that

Are you a seasonal business that is trying to stay afloat until your busy season arrives? Take your downtime to focus on these effective business growth strategies and transform your slow months into lucrative time spent building your business. Our Best Business Growth Strategies and Advice:  Review and Analyze Sales Numbers When there are no customers in

Who killed the 9-5 workday? Is an 8-hour time slot for customer service still accepted? What happens if I ignore customer communication outside of normal business hours? What are normal business hours in 2016? As customer service experts, we have adhered to high customer service standards since opening our answering service in 1986. In this article we

A great way to keep existing customers and attract new customers is to make your business gracious and well-mannered. Showing appreciation to loyal customers should be on your priority list to ensure your brand is trusted and admired. Follow one or more of these creative ways to say thank you to your customers and build strong, lasting