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Month: February 2016

How an Infographic Can Help Your Business Website
Infographic is comprised of two words: information and graphic. It’s no large feat to decipher that an infographic is simply a visual representation of information in a graphic format designed to make data easily understandable. The Digital Age has put a clear stamp on what a modern-day infographic should look like, but this visual journalistic
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Answering Service Spotlight: Call Recording Service for Quality Assurance
A Courteous Communications has been providing elite call answering services since 1986 and in this article, we want to spotlight one of our popular business services. We have all heard that special introduction recording, “Your call may be recorded for quality assurance purposes.” What exactly does call recording consist of and how does it help
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5 Ways to Keep Your Email Friendly and Professional
Did you know that in 2015, as a global population, we sent and received over 205 billion emails on a daily basis? Over half of those emails were business related and the number is expected to grow by 3% each year. Since email communication remains to be prevalent and relevant in today’s business world, you have to
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Should Your Small Business Have a Social Media Presence?
As we settle into the Internet of Things (IoT) in 2016, there should be no question as to if you should you have a social media presence. The digitally modern question is: How will you make the most out of your professional social media presence? In this article we will try and help you understand
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Call Center Customer Service Tips for “Shaking Off” a Tough Call
Just get off the phone with an irate and brutally loud customer? Bad telephone conversation with your boss that has left you stressed? No matter the cause, tough calls can you leave you physically and emotionally drained. Don’t worry we can help! Having answered millions upon millions of calls over the past 30 years, we
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