Frequently Asked Questions
Who answers my business telephone calls?Our virtual receptionists are real people!
When it comes to having a virtual office, we constantly find ourselves reminding our potential customers that a human being will answer your phone call; probably from right here in our 24 call control room located in Orlando, Florida.
Can I have a list of your department contacts?
We here at A Courteous Communications have a completely thin veiled company culture and as such, you can reach any one of our staff members via email.
You can also send us a message by clicking here!
Is there an annual contract with your answering service?Here at A Courteous Communications, we never require our business owners to sign annual contracts. We offer month to month services and only ask that you give us a 30 day cancellation notice. If you are conducting a marketing campaign or need us for temporary seasonal high call volumes, let us know during your free initial consultation and we will work with you every step of the way.
How long has A Courteous Communications offered telephone answering services for businesses?We first opened our doors in 1986; that’s nearly 30 years of experience you can rely on and trust.
We are now one of the oldest business answering services in Florida and are in the top ten percent in our industry.
What is the turnaround time from receiving the message and dispatching the message to the appropriate department, employees or on-call service professionals?
After your initial consultation with a representative from our team, we can better ascertain your needs and therefore, provide the best time-saving solutions.
Some of our clients prefer to have their messages held in a private mailbox so that someone can be appointed to review the messages. Other clients want us to text them their messages and their caller contact information, etc. While others prefer that we email all messages to a specific point of contact or customer relations manager.
Let’s discuss your current staffing size, software and technological components with your estimated call volumes so we can best serve you and your business answering needs.
How does your 24 hour call center schedule appointments on my calendar?
Our agents are specifically trained in a variety of different appointment setting and calendar software and programs. Whether you have a gmail calendar; an online calendar that you authorize us to access; or if you use online appointment setting software, we can handle it.
During your initial consultation, let our specialist know which calendar program you currently use and learn how we can adapt to your needs.
How do the virtual office receptionists answer my business lines?Our virtual receptionists handle your telephone lines according to your exact specifications. During your initial consultation with a representative of our award winning answering service, we will walk you through a questionnaire so we can better help you serve your customers. We will help you develop a script for your callers and train our agents to answer your lines the way you instruct.
Do you have multilingual virtual receptionists available for my business calls?Many of our virtual office receptionists speak a variety of languages. Click here to request a call back from one of our highly trained virtual receptionist experts to determine if we can offer you support in the language(s) your business speaks.
Why should I outsource my business telephone lines to your answering service?
Basic Answer: Time is Money.
If we can free up some of you or your staff’s workloads, we can save you hours of work each day. Think about your current workday and what you would be able to get accomplished with 3 or more hours A DAY! By allowing our answering service to free up your schedule, you have the ability to devote more time to what you do best. Allow us –experts in the telecommunications industry– to do what we do best; which is answer your lines with our friendly, professional and highly skilled 24 hour telephone agents.
The other money making part of retaining our virtual receptionist and telephone message taking services is that you have the ability to be open for new customers 24 HOURS A DAY, 7 DAYS A WEEK! On average, how many calls do you miss each week? How many of those missed callers were potential customers seeking to buy your products or services? Think about all that money, each week, being lost to your competitors because they answered their business phones when the customer needed them to.
How do I get my company information to your virtual office receptionists?
During your initial consultation, we will gather all the necessary information needed to begin training our virtual receptionists to answer your business telephone calls. At that time, we will collect your custom procedures and company information; such as:
• Business Hours, Location, Website and General Email Addresses of Staff
• Answers to Your Customers’ Frequently Asked Questions
• Requested Greetings and Closings of All Your Business Calls
• On-Call Personnel Contact Lists for Emergencies and Service Calls
• Script Creation for Voicemail Greeting Prompt Services
Is there an annual contract with your business telephone answering service?
Here at A Courteous Communications, we never require our business owners to sign annual contracts. We offer month to month services and only ask that you give us a 30 day cancellation notice. If you are conducting a marketing campaign or need us for temporary seasonal high call volumes, let us know during your free initial consultation and we will work with you every step of the way.
Give us a try today! Our 30+ years of experience in the telephone answering industry allows us to predict that you may turn a temporary virtual receptionist to a permanent position within your company. Yeah, we are that good. Put us to the test today!
What is the difference between time billing and per call billing rates?
Here at A Courteous Communications, we want to be able to work with every business owners’ budget; no matter how small or large. As such, we can bill you in two different ways:
Time Billing: With this option, you are billed in 6 minute intervals and are only billed for the time our virtual receptionists spend with each of your callers. Many of our competitors bill higher minimum rates and we believe our low cost telephone answering services allow every business owner to enjoy the benefits of receptionist admin support without breaking your bank.
Call Billing: With this option, you are billed with each call that we answer on your business’s behalf; no matter the length of the call. This billing feature allows you to utilize our virtual receptionists in a higher capacity. For instance, if you wanted us to take over your appointment scheduling and remote calendar, you may want to discuss this option with one of our telephone answering specialists during an initial consultation. Another great business candidate would be a business owner that is providing a detailed script and/or questionnaire for their callers.
How much do your business answering services cost?
Rates for our virtual receptionists can vary when it comes to monthly service fees. The greatest thing about our telephone answering service is that we work with any budget. Our call answering; call handling; and telephone message taking services can cost your business as low as $19.95 per month!
Always remember that with A Courteous Communications, you only pay for the calls we take on your behalf so you control your monthly service bill with our telephone answering service by forwarding your business lines when you need help the most. So if you expect heavy call volume on specific days or you would like to just forward your business callers to us after-hours and on the weekends, you determine when our virtual office receptionists answer your lines.
How quick is your telephone answering service activation?
Here at A Courteous Communications, we have activated a new custom client account in just a few hours! Think about the possibilities of calling us now and having our virtual receptionists answering your business lines by the end of the day.
Although some accounts may qualify for such a quick turnaround time, we can’t possibly quote such an expectation for all of our business owners. We would say be prepared to wait anywhere from 1 to 2 days for complete setup and activation.