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Diary of an Agent

Diary of An Agent: Virtual Receptionists Keeping Your Hotel Guests Happy Through the Night
One of the late-shift virtual receptionists on my team asked me to cover for her so that she could take her son to visit her parents over the weekend. I usually have the morning shift so I jumped at the opportunity to see who was calling in during the wee hours of the morning over here at
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Diary of an Agent | I Forgot My Husband’s Gift!
The holiday season is my favorite part of the year as an agent at the best answering service, A Courteous Communications. The office is always decked out with holiday decorations, and the nip in the air puts everyone in a good mood. Our live receptionist service team goes all out and places special holiday treats in the break room,
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Emergency After-Hours Answering Service Helps With a Broken A/C Unit
I loved writing this diary entry. After a busy day at work helping others with emergency service calls, I was the one that needed help. It was my turn to call for emergency after-hours answering service, not the other way around. I opened the door to my home, and I was met by a thick heat
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Diary of An Agent: Save That Tooth | Dental Emergencies in our Medical Answering Service
Every day in the emergency dispatch call center I am given the opportunity to help someone with an emergency. As I was flipping through my diary I came across this entry. Dental Emergencies in our Medical Answering Service is serious business because of the pain and consequences associated with this medical field. It was 4:40 pm on
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Diary of an Agent | Assisting Businesses in Snow Storm Emergencies
What happens when each and every caller is experiencing an emergency that needs attention right then and there? Learn more about answering services that are experienced in assisting businesses in snow storm emergencies. If you are an American, you understand the peculiar weather conditions our country has been experiencing this year. Call it global warming or just
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