Let us help you with our 24 Hour Virtual Helpdesk
Technology is becoming a predominating force in our current world. It seems like every week there is a new computer or phone being introduced. However, with every new form of new technology introduced, also comes an increase in the number of things that can go wrong.
When a customer calls a helpdesk they are obviously in need of help. They most likely will be frustrated and confused- and sending them to an automated message or voicemail will just increase their annoyance. They want to speak to an actual person. However, employing a full time employee, or employees, to answer these simple questions may be out of your budget and time cycle. IT emergencies can happen at any time of the day or night, so you will want your helpdesk to be accessible 24/7. This is where we come in.
A Courteous Communications offers 24 hour live answering services, including helpdesk solutions, to a variety of industries throughout the nation. We keep up to date with the latest technologies and advancements available to our 24 hour call center, thus we know how rapid new technology emerges and how important it is to keep up. We employ a full-time in-house IT department that focuses on designing and maintaining hardware and software that allows us to provide you with first class, real time services for your calling customers and clients. We can integrate our services and software to work with your business’s existing system. Or, we can work with you and come up with a custom solution for your new outsoucred help desk.
Outsourcing your Help Desk needs to us can offer your business a number of great services including:
24 Hour Customer Service
All of our call center services, including Helpdesk services, are available 24 hours a day for every calendar day in the year. With this 24 availability comes peace of mind that you will never miss a call or have to send someone to voicemail again. Did you know that 67% of customers will hang up on a business if they can’t talk to an actual person? Why lessen your customer base for something that can be outsourced to an award winning, and inexpensive, virtual team?
Customized Support and Training
We provide custom account training for all of our accounts. This allows us to train our vurtual receptionists to answer your phone lines according to your exact specifications and needs. When you employ our services, one of our agents with work with you directly to come up with a script on how you want lines answered and dispatched. Simply provide us with your criteria and a list of FAQ’s and we’ll do the rest. Our training specialist will apply all of your requested greetings, answers to FAQs, appointment scheduling procedures and message taking and dispatching methods to our agent training schedule. In short, we answer your phone lines exactly how you would train your in-house staff to handle your calls.
We have skilled virtual receptionists who are fluent in a variety of languages. By offering multi-lingual support, with the help of our team, you can broaden your customer base and customer service, despite the language barrier.
Appointment Scheduling and Dispatching
Sometimes IT problems can not be fixed over the phone. The customer may need to set up an appointment to meet with a member of your staff. We can access your calendar and schedule these appointments for you. Or, if you have help readily available, we can dispatch service calls directly to the source.
Call us today and learn more about the benefits our Virtual Helpdesk can offer your business
No matter your preferences, our virtual helpdesk services can assist you with streamlining your customer communication options. Allow us to act as an extension of your business and answer your calls and inquiries as early as tomorrow. Start your free conversation now! Give us a call now at 1-800-785-6161 and speak with our account specialist about your specific help desk needs. We look forward to hearing from you and becoming part of your team!