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customer service advice

3 Free Ways to (Really) Get to Know Your Customers
Customers are the lifeblood of your business. Without their business, your business doesn’t have a chance. Kate Zabriskie shared a wonderfully simple and powerful viewpoint, “The customer’s perception is your reality.” In order to be able to cater to your customers’ perceptions, you must take an interest in getting to know them better. Take a look
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Customer Service Advice: How to Effectively Handle Negative Feedback
Back in the day, if a customer was dissatisfied with your company they were thought to have told 10 people about their bad experience. In today’s world of viral content, that number goes up drastically and can even put a company out of business. The digital age has broadened word of mouth reviews and criticisms
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