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Attorney and Legal Answering Services

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Allow your firm to be available around the clock with our Attorney and Legal Answering Services!

Here at A Courteous Communications, we are highly experienced in answering telephone calls for legal professionals and have been answering attorney telephone lines for over 25 years. Whether you are a sole-practitioner running a one man show or you are a large law firm with multiple locations, A Courteous’ virtual legal receptionists can help you get the job done. Our Attorney and Legal Answering Service can help any firm grow and stay ahead of the competition. 

For all you sole practitioners that answer your own telephone lines, schedule your own initial consultations, speak with judicial assistants to schedule court appearances and seesaw back and forth with opposing counsels searching for open viable dates; you don’t have to carry all of that workload by yourself. A Courteous’ trained legal receptionists can help take that work of your back leaving you to do what you do best, practice law! Allow us to provide legal assistance when it comes to answering your business telephone lines and filling up your appointment calendar with ideal potential clients with our legal answering service solutions. Being a sole-practitioner, we also know the high competitiveness of the legal industry and can be available for your law firm 24 hours a day, 7 days a week.

For large law firms with multiple offices, let us be your first point of contact that unites all of your offices together. Your law offices can run 24 hours a day, 7 days a week without grossly raising your overhead expenses. When it comes to attorneys, we understand the problem and swift solution expectations and can provide top notch, elite customer service to your clients, opposing counsels, expert witnesses and affiliates calling in to your legal telephone lines. We can also act as your virtual legal receptionist by dispatching calls to on-call client managers, paralegals and attorneys. We can monitor a potential client call and based on your input of your ideal client, we can spend the time to go over a preliminary consultation to ascertain if the case is worthy of your firm’s attention. Think about never having to miss a client call and wonder how much money was lost because your after-hour calls go straight to voicemail.

Criminal Defense /DUI Lawyers, with increasingly more zero-tolerance policies being enacted, more people who would never consider themselves criminals are finding themselves ensnared in the criminal justice system. Desperate calls come in at all hours of day and night, seven days a week. The majority of these calls probably come in when you’re office has long since closed. Allow us to answer your calls, to your exact specifications, 24 hours a day, 7 days a week. Each and every criminal defense attorney has his or her own methodologies for initiating dialogue when a potential client makes their first call. It lays the groundwork for the relationship that will develop as the case unfolds, if they even do decide to take it. Count on us that all first-time incoming calls are handled in exact accordance to your specifications and scripting. All of our calls are recorded, so everything that’s said is readily accessible for you in the future as you build your case. 

Personal Injury and Accident Attorneys, When a new client has been injured time is of essence. Witnesses have to be interviewed and evidence has to be gathered before the scene of the accident is cleaned up and evidence is lost. Years ago, voicemail was the method of choice for most personal injury attorneys who couldn’t answer the phones themselves. However, recent studies have shown that up to three out of ten callers will simply hangup on voicemail rather than leave a message. This has lead to an increasing number of personal injury attorneys to partner up with Courteous Communications for outsourced call fielding and front desk clerical services.

Any firm can benefit from our attorney and legal answering services 

Many law firms have clients that come in to the office and therefore, you wish to retain an in-house legal receptionist for your firm. Here at A Courteous we work well as part of your team and as such, can answer your law firm’s telephone lines whenever you need us to. A simple push of the button by your current legal receptionist, and all of your calls will be forwarded to our highly trained legal virtual receptionists. Think about the infinite possibilities of this service! We answer the calls when you or your staff can’t. Is your legal receptionist also your legal assistant and/or paralegal in your office? What happens to the phone lines when your legal support team are greeting and/or meeting with a client? What happens to the ringing phones when your legal receptionist is at lunch? Where do your callers go when your law firm’s doors close at 5:00 pm? What happens when your legal receptionist calls in sick? All of these predicaments are answered and served by retaining our telephone answering services. We can answer your law firm’s telephone lines just after-hours and throughout the night; we can provide seasonal telephone answering services while your receptionist is ill or out of the office; we can also answer your business lines when your receptionist in on another call and all of these features are as simple as forwarding your lines, and/or overage lines, to our state of the art call center.

Whether you need a legal team that supports you around the clock; after normal office hours and weekends only; or, on a temporary basis while your current staff is out of the office, A Courteous Communications is the telephone answering service you can trust with your law firm’s telephone calls. Give us a call today and put our legal answering services to the test.

Something also to be aware of, we can provide your law firm with multi-lingual answering services. Never turn away another client due to a language barrier.