customer service advice

Small business owners (SMBs) have a major advantage over globally recognized conglomerates. Running a small business allows you to provide more personal and attentive service to your customers. Below we list 10 customer service goals that any business, no matter the size, can realistically reach for.   Customer Service Goals for your Small Business 1.) Create a

Investopedia defines customer service in this succinct sentence, “All interactions between a customer and a product provider at the time of sale, and thereafter.” Being excellent at something is, “possessing outstanding quality or superior merit; remarkably good.” How do you define excellent customer service? Excellent customer service defined is providing superior and quality service to customers during all interactions.  It

Have you ever called an office and had a receptionist chewing gum in your ear when you’re trying to leave a message? Or have you waited for a call back from the attorney you left a message for, only to find out the receptionist wrote down the wrong phone number? Having an informed and trained

Did you know that the term “customer service tips” is searched thousands of times on Google each month? So many business professionals are actively seeking top advice on how to improve their business’s customer service experience. Being leaders in customer service, we want to help. Below are 5 inspirational quotes and lessons that can help

When was the last time you took a look at the social media profile of a Fortune 500 company in your industry? Or cruised over the website of one of your local and direct competitors? You can learn so much by performing a little market research on your competition’s online presence. Modern day mystery shopping