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I asked 5 of my friends to give me a description of what they thought an agent in a call center does. A few of them had a basic knowledge, while the other two had absolutely no clue. If you have ever wondered if a position as a virtual receptionist in a 24 hour call center would be

A Courteous Communications teamed up with Feeding Children Everywhere to help strike out hunger amongst children. Our team at A Courteous Communication has been anticipating this charity event for weeks. On September 3, 2014, we packaged thousands of meals to be delivered to hungry children all over Central Florida. Who is Feeding Children Everywhere? The mission statement of

Here at A Courteous Communications, we like to write helpful articles that guide entrepreneurs and business owners in the right direction for growing a successful business. Since opening our doors in 1986, we have always said that our success depends on our clients’ success. Our virtual receptionist team wanted to share this very interesting Forbes’ article, 7

Our 24 hour medical phone answering service and call center handles each call with the care and professionalism needed for patients and physicians to receive all specified information correctly. Here are 7 ways we ensure all calls are being handled correctly. 7 Ways to know you chose the right Medical Phone Answering Service 1. Customized Accounts Each

I loved writing this diary entry. After a busy day at work helping others with emergency service calls, I was the one that needed help. It was my turn to call for emergency after-hours answering service, not the other way around. I opened the door to my home, and I was met by a thick heat