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Virtual Receptionists

Receptionist Etiquette Tips: Importance of Tone of Voice in Customer Service
This week’s receptionist etiquette tips article involves understanding the importance of tone of voice in your customer service. Your telephone agent’s tone will tell your customers who you are, what you stand for and what they can expect from your office.   We’ll talk you through the most important elements of verbal communication and show you how to select
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Receptionist Etiquette Tips: How to Properly Take Phone Messages
Have you ever called an office and had a receptionist chewing gum in your ear when you’re trying to leave a message? Or have you waited for a call back from the attorney you left a message for, only to find out the receptionist wrote down the wrong phone number? Having an informed and trained
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10 Reasons You Need to Outsource Business Calls to a Phone Answering Service
Are you trying to understand if outsourcing your incoming calls is a good investment for your business? In this article, we break down the top 10 reasons you should hire a phone answering service this year.    Why you should outsource calls to a phone answering service: 1.) More Time to Focus on Business Operations How much
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5 Independent Contractor Services That Bring Small Business Tax Deductions
It’s that time of year again; it’s tax time. Business owners around the U.S. will start scrolling through their receipts from last year looking for deductions. There are countless articles on the web that feature tax deductions that small business owners often overlook. In this article, we want to feature, specifically, 5 independent contractor services
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Business Advice for Startups: 5 Hiring Mistakes to Avoid This Year
You want to start your new business right this year and feel that it may be the perfect time to hire help. This week’s Business Advice for Startups is geared towards providing you with useful information to help you steer clear of these common hiring mistakes.  Hiring Mistakes to Avoid 1.) Not Hiring Any Help We fully
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