virtual answering service

Our digital call center has been answering calls for businesses like yours since 1986. That’s 30 years of offering telecommunication customer service 24 hours a day, 7 days a week. In that time, we’ve become trustworthy experts in our industry and handle millions upon millions of call transactions each year. Needless to say, we’re a

This week’s receptionist etiquette tips article involves understanding the importance of tone of voice in your customer service. Your telephone agent’s tone will tell your customers who you are, what you stand for and what they can expect from your office.   We’ll talk you through the most important elements of verbal communication and show you how to select

In today’s saturated markets, all businesses need to provide outstanding customer service or face losing customers to competitors. As a business owner, you should know that customer feedback (when analyzed and addressed) can be a helpful tool in providing service that keeps customers coming back for more. This week’s customer service tips focus on giving you 5

Our virtual receptionists love having fun in our call center while hard at work helping our customers’ customers. In this special article, we want to showcase some of the most famous fictional receptionists seen in movies and films. Although most of the receptionists that make our list wouldn’t pass our strict hiring process, we still

Investopedia defines customer service in this succinct sentence, “All interactions between a customer and a product provider at the time of sale, and thereafter.” Being excellent at something is, “possessing outstanding quality or superior merit; remarkably good.” How do you define excellent customer service? Excellent customer service defined is providing superior and quality service to customers during all interactions.  It