Telephone Answering Service

A Courteous Communications welcomes all startup business owners to the digital social world of 2016! We all know the social sites that have proved their lasting power in the fickle IoT (Internet of Things); Facebook, Twitter, Linkedin, Pinterest and other household name platforms. But what about the trending underdogs jumping into the market? In order

In the trademarked words of Michael Buffer, “Let’s get ready to rumble!” The IRS officially started the 2016 tax filing season on January 19, 2016 and expects to receive more than 150 million individual returns for the tax year 2015. Tax accountants, bookkeepers, auditors, CPA’s and accounting firms need all hands on deck to handle the

When was the last time you placed a mystery call to your business to see how your callers are being greeted and helped? If the answer is never, it’s high time you were proactive to make certain your customer service matches your expectations. Our inbound call center brings you the top 10 bad habits that your in-house

It’s that time of year again when floral shops, big and small, have a rush of business for the lover’s holiday. Valentine’s Day will bring you plenty of new business and you only have a short amount of time to fulfill all orders and obligations. On a day when you experience intensely high call volumes,

What do you call the hardworking professionals that answer millions upon millions of calls each year? We go by so many names and since our services have such a broad range, we are equivalent to combining several employees into one job description. Whatever you call us – operators, customer service reps, telephone agents or virtual