small business answering service

When you’re a business that caters to other businesses, you have a very unique ability to create powerful and long-term relationships. By relating to your customers on an entrepreneurial level, you can encourage a more intimate and lasting connection. We want to help you learn how to give your customers that extra special attention that

Do you feel that you waste a lot of time at work trying to keep up with your tasks, projects and deadlines? In this day and age, there are innovative tools that can help you tackle your workload and be more productive than ever.   In this article, we give you a crash course on

Gallop released their 2015 Employee Engagement Report and it shares insights on why your production levels may seem stagnant. The US. based study shared that, “The majority (50.8%) of employees were not engaged, while another 17.2% were actively disengaged.” So what do these shocking staff stats mean to business owners and office managers? Simply put, you need

Small business owners (SMBs) have a major advantage over globally recognized conglomerates. Running a small business allows you to provide more personal and attentive service to your customers. Below we list 10 customer service goals that any business, no matter the size, can realistically reach for.   Customer Service Goals for your Small Business 1.) Create a

Investopedia defines customer service in this succinct sentence, “All interactions between a customer and a product provider at the time of sale, and thereafter.” Being excellent at something is, “possessing outstanding quality or superior merit; remarkably good.” How do you define excellent customer service? Excellent customer service defined is providing superior and quality service to customers during all interactions.  It