live answering service

Our live answering service was first established in June of 1986. Three decades have passed and we’ve seen many changes to the way business communications are handled. Thumbing through the yellow phonebook has been replaced with scrolling through internet search results. Brick and mortar foundations have been overshadowed with eCommerce website structures. Squeaky shopping carts have been

For years our live answering service has been sharing quality and useful content to help you perfect your business. We sincerely enjoy researching and gathering information to make sure you stay up to date with all things relating to customer service and business communications.  In this article, we round up key statistics and facts we’ve shared in

Being a virtual receptionist is a highly undervalued and underestimated profession. We have to constantly be on guard; ready for anything with a cheerful smile on our face and helpful demeanor. We work hard at 3 pm and 3 am; during weekends and holidays. We field emergency calls for hospitals and book table reservations for well-known restaurants.

We love giving behind the scenes and detailed looks into our field of expertise. For those of you not in the telecommunication’s industry, we want to help you understand and locate the best answering service solution for your needs. In this article we feature the various answering services available, but give you an insider look

A Courteous Communications has been providing elite call answering services since 1986 and in this article, we want to spotlight one of our popular business services. We have all heard that special introduction recording, “Your call may be recorded for quality assurance purposes.” What exactly does call recording consist of and how does it help