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Diary of an Agent

Diary of An Agent: Virtual Receptionists Keeping Your Hotel Guests Happy Through the Night
One of the late-shift virtual receptionists on my team asked me to cover for her so that she could take her son to visit her parents over the weekend. I usually have the morning shift so I jumped at the opportunity to see who was calling in during the wee hours of the morning over here at
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Diary of an Agent | I Forgot My Husband’s Gift!
The holiday season is my favorite part of the year as an agent at the best answering service, A Courteous Communications. The office is always decked out with holiday decorations, and the nip in the air puts everyone in a good mood. Our live receptionist service team goes all out and places special holiday treats in the break room,
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Emergency After-Hours Answering Service Helps With a Broken A/C Unit
I loved writing this diary entry. After a busy day at work helping others with emergency service calls, I was the one that needed help. It was my turn to call for emergency after-hours answering service, not the other way around. I opened the door to my home, and I was met by a thick heat
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Diary of An Agent: Save That Tooth | Dental Emergencies in our Medical Answering Service
Every day in the emergency dispatch call center I am given the opportunity to help someone with an emergency. As I was flipping through my diary I came across this entry. Dental Emergencies in our Medical Answering Service is serious business because of the pain and consequences associated with this medical field. It was 4:40 pm on
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Diary of an Agent | Medical Emergencies Hotline Handled With Care
Answering for doctors’ offices and hospitals require constant attention to detail and a sense of control and compassion. Medical Emergencies Hotline and Telephone Lines need to be handled by trained professionals.  Being a virtual receptionist in a busy business answering service is no easy task to master. You never know what that ringing telephone will bring you
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