Diary of an Agent

Ever wonder about the inner workings of a 24 hour business telephone answering service? When thinking of a business telephone answering service that operates 24 hours a day, 7 days a week, what comes to mind? Do you picture a room full of talking operators halfway around the world talking into their headsets in a fast-paced

You read that right, yes, I love my job and I look forward to the varying scenarios I am faced with each day I am answering business telephone lines.  I am not writing this diary entry for the benefit of my telephone answering service supervisor, lol, I am writing it to share the hidden beauties of

Answering for doctors’ offices and hospitals require constant attention to detail and a sense of control and compassion. Medical Emergencies Hotline and Telephone Lines need to be handled by trained professionals.  Being a virtual receptionist in a busy business answering service is no easy task to master. You never know what that ringing telephone will bring you

What happens when each and every caller is experiencing an emergency that needs attention right then and there? Learn more about answering services that are experienced in assisting businesses in snow storm emergencies. If you are an American, you understand the peculiar weather conditions our country has been experiencing this year. Call it global warming or just