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call center

Top 10 Mistakes Call Centers Make with Telephone Agents
Did you know that call centers have one of the highest turnover rates of any industry? It’s an extremely stressful job that is highly underestimated. The reason for short agent “life spans” is due to many call centers undervaluing the importance of keeping agents happy. Whether you’re the owner of a call center or are
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Behind the Scenes: Call Center Job Description and Agent Tasks
A customer reaches out to contact your office and the phone call is rerouted to a digital call center. A virtual receptionist handles your calls, forwards your messages and updates your calendar. And there you have it; a simplistic view of how a call center streamlines your business communications. To get a detailed understanding of
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Call Center Script Example: How We Answer Calls for a Restaurant
There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table.   After reading this call
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3 Ways a Digital Call Center Helps Your Office Go Green
If you are a small business owner looking to go green in 2016 we suggest hiring a digital call center. A digital call center is a team of virtual receptionists that focus on the latest telecommunication’s technology to communicate and engage with your calling customers. In this special article, we will take a look at 3 specific
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Celebrities That Once Tackled Call Center Work
It’s hard to imagine that A-List celebrities once tackled regular jobs like the rest of us before they hit their claims to fame. To show you that anyone can be on the other end of any given phone call, we here at A Courteous Communications bring you some of the world’s best known names that
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