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28thDec2015

3 Ways a Digital Call Center Helps Your Office Go Green

3 Ways a Digital Call Center Helps Your Office Go Green

If you are a small business owner looking to go green in 2016 we suggest hiring a digital call center. A digital call center is a team of virtual receptionists that focus on the latest telecommunication’s technology to communicate and engage with your calling customers. In this special article, we will take a look at 3 specific ways a 24 hour call center can help your office go green without breaking your business’s budget this upcoming year.  

How our digital call center can help you GO GREEN!     

1. How can telecommuting help my office go green?

To telecommute, or not to telecommute, that is the 2016 question. Offices all around the world are adopting ways that their employees and contractors can telecommute to work. Here at A Courteous Communications, we have been telecommuting since 1986 and acting as a virtual receptionist for our loyal customers. With thirty years of experience under our belts, we know a thing or two about how beneficial outsourcing your communications can be.

Let’s talk about commuting costs and vehicle emissions. Using Stanford University’s commute calculator, we wanted to see how much an on-site receptionist would spend on commuting to work. Calculating a modest total distance of 100 miles traveled and taking the national average of $2.00 per gallon in fuel costs, your receptionist is looking at roughly $187.50 per month and $2,250 annually just to get to work.

This annual average fuel cost increases dramatically to $11,793.60 when additional hidden costs are exposed, per AAA. Additional fees such as, “routine maintenance and repair, insurance, licensing, registration, taxes, and depreciation —costs an average of 58 cents per mile to operate your vehicle.”

With these same calculations, we learned that a single employee driving to and from work creates 87 lbs. of CO2 on a daily basis; that creates 21,848 lbs. of harmful emissions per year.

When you hire a 24 hour call center you can eliminate the need for someone to come into work and cause harm to the environment. Additionally, with rates as low as $19.95 per month, our virtual workers cost a fraction of what an in-house physical employee would cost your business; a little green food for thought.       

2. Wait, how much do office supplies cost my company?

According to Earth911, “The average American office worker goes through around 500 disposable cups over the course of 12 months.” Go ahead and research the average costs for office supplies for any given company; the figures are astonishing.  

As you dive deeper down into the true costs of offices supplies, you will start to discover articles that present $1,000 bills for each employee. Not to mention the horror stories that are circulating the web of employees bragging about their most recent office supply thefts. According to Boston.com, “More than 50 percent [of employees surveyed] confessed to taking office products for use at home.”

A recent article published by Mashable breaks paper consumption down for us, “The average office worker uses 10,000 sheets of copy paper every year. Collectively, that’s 4 million tons of copy paper used in one year in the U.S. alone.” Even though offices pride themselves on going green, these consumption statistics show that there is still a problem amongst the American workforce.   

When you hire a digital call center, you are eliminating a huge employee expense and quite frankly, are leaving a cleaner footprint for the environment. Our virtual receptionists use state of the art equipment that run off of human intelligence in a digital and modern work environment. Our telephone messages are delivered electronically to you via text, email or by a friendly agent calling to deliver them personally.

Think about how cleaner and greener your office would be without the paper messages sprawled everywhere. Taking the green initiative further, consider the ink your office will save by accepting electronic messages and no longer printing information out.      

3. How does outsourcing help with reusing and recycling in my office?

Something you may not know about 24 hour call centers is that yes, you are designated a team of virtual receptionists to answer your business calls day and night. Each agent is trained to take your calls and is personally educated on your business’s procedures, policies and protocols. It is true, you are not charged an hourly rate for these employees to sit around waiting for your business phone to ring. Did you ever consider why telephone answering services can be as low as $19.95 per month or $0.45 per call?

The reason that virtual receptionists can be so affordable is because you share the employee costs with other customers of the call center. You are reusing and recycling our highly skilled and professional agents; getting the same customer service an in-house employee would provide at a fraction of the cost.    

Let’s make your office greener together with the help of our digital call center!

Make your office greener this 2016, give our digital call center a chance to show you how we can help. Give us a call at 1-800-785-6161 to speak with an account specialist or shoot us an electronic messageto receive a free consultation and customized quote.

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