call center services

A Courteous Communications has been providing elite call answering services since 1986 and in this article, we want to spotlight one of our popular business services. We have all heard that special introduction recording, “Your call may be recorded for quality assurance purposes.” What exactly does call recording consist of and how does it help

Just get off the phone with an irate and brutally loud customer? Bad telephone conversation with your boss that has left you stressed? No matter the cause, tough calls can you leave you physically and emotionally drained. Don’t worry we can help! Having answered millions upon millions of calls over the past 30 years, we

Did you know that the cost to train one virtual receptionist to the basic start level at our phone answering service is over $1,000! This figure doesn’t even include the continuous quality control training throughout our employees’ careers at A Courteous Communications. Step behind the scenes with us and learn more about our dedicated hiring process to

In the trademarked words of Michael Buffer, “Let’s get ready to rumble!” The IRS officially started the 2016 tax filing season on January 19, 2016 and expects to receive more than 150 million individual returns for the tax year 2015. Tax accountants, bookkeepers, auditors, CPA’s and accounting firms need all hands on deck to handle the

The A Courteous Communications’ team loves to give back to the community by volunteering as much as we can. Our 24 hour call center enjoys spending the day packing food to be delivered to hungry children; serving at a local soup kitchen; and even dressing up to attend charity events to give all we can. Since our