answering service

If you throw a pebble into a lake, a ripple will form. This example is just one of the many classic examples of the cause and effect theory. In the business world, what happens when you deliver bad customer service to consumers? In this special article, we discuss the main effects of bad customer service and include

True or False: After you’ve convinced a customer to buy your product or service, your job is done. We hope you responded with an adamant, “False!” It’s like meeting the ideal man or woman of your dreams and being satisfied with just one date. When you find your ideal customer, hang on to them and

Outstanding Service Earns A Courteous Communications Award of Excellence for 4th Consecutive Year Orlando, Florida: A Courteous Communications, a leading business answering service, has been honored with the exclusive ATSI Award of Excellence at their 2016 Annual Convention held at Hilton Downtown, Tampa, FL. This is the 4th consecutive year A Courteous has been honored with this award

Investopedia defines customer service in this succinct sentence, “All interactions between a customer and a product provider at the time of sale, and thereafter.” Being excellent at something is, “possessing outstanding quality or superior merit; remarkably good.” How do you define excellent customer service? Excellent customer service defined is providing superior and quality service to customers during all interactions.  It

Are you using social customer service to assist your customers before, during and after their purchases? If not, it’s about time you start implementing a plan to assist your customers online and make doing business with you as easy and convenient as possible. Our virtual answering service that focuses on providing elite customer service brings