answering service

You may have enjoyed the summer break just as much as your child. You had a few months of not having to review homework or playing taxi for their heavy extracurricular calendar. Autumn is here and that means school is in session (for the both of you).   So far you’ve managed to get through

For years our live answering service has been sharing quality and useful content to help you perfect your business. We sincerely enjoy researching and gathering information to make sure you stay up to date with all things relating to customer service and business communications.  In this article, we round up key statistics and facts we’ve shared in

Our digital call center has been answering calls for businesses like yours since 1986. That’s 30 years of offering telecommunication customer service 24 hours a day, 7 days a week. In that time, we’ve become trustworthy experts in our industry and handle millions upon millions of call transactions each year. Needless to say, we’re a

You all loved our last published article featuring funny voicemail greetings recorded by celebrities so much, we thought we’d share more. Our telephone answering service rarely recommends having an automated voicemail or automated menu system serve your calling customers. When your business line rings, you really need to show your customers that their calls are important enough

This week’s receptionist etiquette tips article involves understanding the importance of tone of voice in your customer service. Your telephone agent’s tone will tell your customers who you are, what you stand for and what they can expect from your office.   We’ll talk you through the most important elements of verbal communication and show you how to select