Our Valentine’s Day Answering Service Works in Overdrive for All Business Owners
When you think of Valentine’s Day, you may assume that flower shops are the only businesses that really feel the love each year. Yeah, our florist clients rake in 20% of their annual sales on this lover’s holiday, but there are plenty of other businesses that can catch the love bug on February 14th as well.
In this article, our Valentine’s Day Answering Service shares how we can help any business that generates higher than normal calls, orders and online traffic during St. Valentine’s Day.
2016 Valentine’s Day Facts and 2017 Valentine’s Day Projections
- • $18.2 Billion is the projected amount Americans will spend on Valentine’s Day in 2017; down from $19.7 Billion in 2016.
- • In 2016, the average person spent $147 on #VDay Gifts. Individuals are projected to spend a little less in 2017; budgeting only $137 on their gift.
• $4.3 Billion on Jewelry
• $2 Billion on Flowers
• $1.7 Billion on Candy
• $1.4 Billion on Gift Cards
• $1 Billion on Greeting Cards
• On average, couples will spend $74 for their night-out experience.
- • The Business of Love breaks down the top “profiting” industries in and around Valentine’s Day: Greeting Card Publishers (27%); Jewelry Stores (11.6%); Retail Bakers (13%); Gift, Novelty and Souvenir Stores (11%).
Valentine’s Day Can Make or Break Your Business
With more than $18 Billion expected to be spent this Valentine’s Day, the stakes are high for you and your competition. In an ideal situation, your business is going to receive an influx of orders and traffic this year. However, with all that attention, you’ve got to make sure you and your team are ready for the increase in spending activity.
The most important aspects of preparing your business for Valentine’s Day:
• Inventory and Availability
If you’re a retail business owner, it’s important that you have enough inventory in your store to meet the demands of V-Day consumers in your area. If you own a restaurant, your FOH and BOH staff all need to be trained to get the most out of your busy Valentine dinner service. Know your target market so that you can meet and exceed their expectations.
• Production and Delivery
As if your staff wasn’t important on all other 364 days of the year, on Valentine’s Day, you’re going to need all hands on deck. Your business is going to be getting a lot of attention from new customers. It’s important that your production and delivery methods don’t fail to satisfy this busy day of year.
• Customer Service and Assistance
Our Valentine’s Day Answering Servicehas been delivering award-winning customer service to businesses like yours since 1986. That means that this year, we’ll have supported and assisted companies during 32 Valentines’ days. All that experience has taught us one thing about Valentine’s Day, customer service is key. With great service, you’ll turn all those new customers into returning customers.
“You have to rely on your preparation. You got to really be passionate and try to prepare more than anyone else, and put yourself in a position to succeed, and when the moment comes you got to enjoy, relax, breathe and rely on your preparation so that you can perform and not be anxious or filled with doubt.” – Steve Nash
We Help Businesses Succeed on Valentine’s Day
Our virtual receptionists, customer service agents and virtual dispatchers are available 24 hours a day, 7 days a week and 365 days a year. We perform a variety of tasks for our business clients that need administrative support during Saint Valentine’s holiday.
- • Telephone Answering and Order Taking
Outsource your incoming calls to our team of professionals that are trained in taking orders for your business. You can customize how we answer your calls; fill out order intake sheets; handle special requests; and, we can even use your in-house software to send confirmations and e-receipts.
- • Real-Time Delivery Dispatching
During Valentine’s Day, your in-house team will be in a rush to assist walk-in customers and deliver placed orders. Our highly-skilled virtual dispatch unit is designed to be your operation’s hub on V-Day. While you’re busy fulfilling orders, we can provide the telephone support your team needs to run efficiently and effectively. We provide your delivery drivers with up-to-date information and can act as the contact for customers awaiting their orders.
- • 24-Hour Customer Service Hotline
Providing customers with a 24-hour hotline to call with any questions, complaints or requests is vital to keeping your business’s overall satisfaction high. We have an entire blog devoted to why delivering A+ customer service is so important for your business during a busy Valentine’s Day. An excerpt from our article showcases why you must provide real-human service this V-Day:
“One angry customer told the NY Daily News that his wife missed out on a beautiful bouquet when the flowers didn’t arrive at her office as planned on V-Day. After placing the order [with 1-800-Flowers] on February 4th and forking out $200 for the arrangement, Darin’s wife told him that she did not receive the shipment. He called 1-800-Flowers right away, but it was no use. No matter what option you choose on their telephone tree, it basically said they were ‘busy delivering smiles’ and could not answer the phone.”
Hire Us and Fall in Love This Valentine’s Day
Our experienced Valentine’s Day Answering Service wants to help your business get through this busy holiday. With services for as little as $19.95 per month, we’re sure to fit nicely into any business owner’s budget.
Give us a call today at 1-800-785-6161 to speak with an account specialist during a free initial consultation.