improving customer service

When you think of Valentine’s Day, you may assume that flower shops are the only businesses that really feel the love each year. Yeah, our florist clients rake in 20% of their annual sales on this lover’s holiday, but there are plenty of other businesses that can catch the love bug on February 14th as well.

In today’s digital world, eCommerce businesses have the ability to truly shine by providing an exquisite online customer service experience. By focusing on minor ways to constantly enhance your site, you can dramatically increase your conversion rates.     Follow some of these customer service tips that showcase the best customer service website enhancements that can make

Investopedia defines customer service in this succinct sentence, “All interactions between a customer and a product provider at the time of sale, and thereafter.” Being excellent at something is, “possessing outstanding quality or superior merit; remarkably good.” How do you define excellent customer service? Excellent customer service defined is providing superior and quality service to customers during all interactions.  It