Inbound Call Center

Did you know that call centers have one of the highest turnover rates of any industry? It’s an extremely stressful job that is highly underestimated. The reason for short agent “life spans” is due to many call centers undervaluing the importance of keeping agents happy. Whether you’re the owner of a call center or are

A Courteous Communications has been a full service business call center since 1986. For the past 30 years we have worked diligently in the highly stressful telecommunications industry.  Just imagine the pressures of answering a telephone every second, of every minute, of every day. We know all too well how difficult it can be to

When was the last time you placed a mystery call to your business to see how your callers are being greeted and helped? If the answer is never, it’s high time you were proactive to make certain your customer service matches your expectations. Our inbound call center brings you the top 10 bad habits that your in-house

Here’s a little riddle to get your internet research started. What is open 24/7/365; speaks multiple languages; handles millions of communication transactions annually; and never calls in sick? Nope, it’s not the Internet, and it’s not an actual telephone. It’s an inbound call center! What is an inbound call center? Today’s article is devoted to

Since first forming in 2005, Cyber Monday is one of the most popular digital holidays that act as a kick off for consumers’ Christmas shopping. If you own an eCommerce business, you have to ask yourself some big questions in the next few weeks. • Is your website ready to launch a Cyber Monday sale