customer service tips

This week’s receptionist etiquette tips article involves understanding the importance of tone of voice in your customer service. Your telephone agent’s tone will tell your customers who you are, what you stand for and what they can expect from your office.   We’ll talk you through the most important elements of verbal communication and show you how to select

If you throw a pebble into a lake, a ripple will form. This example is just one of the many classic examples of the cause and effect theory. In the business world, what happens when you deliver bad customer service to consumers? In this special article, we discuss the main effects of bad customer service and include

True or False: After you’ve convinced a customer to buy your product or service, your job is done. We hope you responded with an adamant, “False!” It’s like meeting the ideal man or woman of your dreams and being satisfied with just one date. When you find your ideal customer, hang on to them and

In today’s saturated markets, all businesses need to provide outstanding customer service or face losing customers to competitors. As a business owner, you should know that customer feedback (when analyzed and addressed) can be a helpful tool in providing service that keeps customers coming back for more. This week’s customer service tips focus on giving you 5

Small business owners (SMBs) have a major advantage over globally recognized conglomerates. Running a small business allows you to provide more personal and attentive service to your customers. Below we list 10 customer service goals that any business, no matter the size, can realistically reach for.   Customer Service Goals for your Small Business 1.) Create a