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courteous communications

21stJan2016
Our 24 Hour Call Center Spotlights Orlando Charities We Volunteer For
The A Courteous Communications’ team loves to give back to the community by volunteering as much as we can. Our 24 hour call center enjoys spending the day packing food to be delivered to hungry children; serving at a local soup kitchen; and even dressing up to attend charity events to give all we can. Since our
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20thJan2016
Our Inbound Call Center Shares the Top 10 Bad Habits of In-House Receptionists
When was the last time you placed a mystery call to your business to see how your callers are being greeted and helped? If the answer is never, it’s high time you were proactive to make certain your customer service matches your expectations. Our inbound call center brings you the top 10 bad habits that your in-house
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18thJan2016
Be Prepared this Valentine’s Day and Hire an Answering Service for Florists
It’s that time of year again when floral shops, big and small, have a rush of business for the lover’s holiday. Valentine’s Day will bring you plenty of new business and you only have a short amount of time to fulfill all orders and obligations. On a day when you experience intensely high call volumes,
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14thJan2016
What is an Inbound Call Center?
Here’s a little riddle to get your internet research started. What is open 24/7/365; speaks multiple languages; handles millions of communication transactions annually; and never calls in sick? Nope, it’s not the Internet, and it’s not an actual telephone. It’s an inbound call center! What is an inbound call center? Today’s article is devoted to
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12thJan2016
The History of Telephone Operators and the Modern Digital Call Center
What do you call the hardworking professionals that answer millions upon millions of calls each year? We go by so many names and since our services have such a broad range, we are equivalent to combining several employees into one job description. Whatever you call us – operators, customer service reps, telephone agents or virtual
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