courteous communications

The A Courteous Communications’ team loves to give back to the community by volunteering as much as we can. Our 24 hour call center enjoys spending the day packing food to be delivered to hungry children; serving at a local soup kitchen; and even dressing up to attend charity events to give all we can. Since our

When was the last time you placed a mystery call to your business to see how your callers are being greeted and helped? If the answer is never, it’s high time you were proactive to make certain your customer service matches your expectations. Our inbound call center brings you the top 10 bad habits that your in-house

It’s that time of year again when floral shops, big and small, have a rush of business for the lover’s holiday. Valentine’s Day will bring you plenty of new business and you only have a short amount of time to fulfill all orders and obligations. On a day when you experience intensely high call volumes,

Here’s a little riddle to get your internet research started. What is open 24/7/365; speaks multiple languages; handles millions of communication transactions annually; and never calls in sick? Nope, it’s not the Internet, and it’s not an actual telephone. It’s an inbound call center! What is an inbound call center? Today’s article is devoted to

What do you call the hardworking professionals that answer millions upon millions of calls each year? We go by so many names and since our services have such a broad range, we are equivalent to combining several employees into one job description. Whatever you call us – operators, customer service reps, telephone agents or virtual