small business advice

Getting a compliment from your customers can make all of the hard work it takes to run a small business completely worth it. Positive feedback is an indication that you’re getting something right and high customer satisfaction scores lead to loyal customers.   Here are some of the best compliments you can hope to receive

You may have come across the rumor that email marketing has died and is no longer a relevant marketing tool. It’s not dead, like everything else, it’s just become necessary to focus on smart email marketing. We’re here to share some small business marketing advice, statisticsand research that will help you decide how to approach your

Do you feel that you waste a lot of time at work trying to keep up with your tasks, projects and deadlines? In this day and age, there are innovative tools that can help you tackle your workload and be more productive than ever.   In this article, we give you a crash course on

If you’re a proud #SMBOwner (small to mid-sized business owner), looking to create a simple social media marketing plan, this article is for you. Allow us to share our small business marketing advice that will help you develop a solid marketing plan in 7 easy steps.   Small Business Marketing Advice: Our 7 Easy Steps Step 1:

Who killed the 9-5 workday? Is an 8-hour time slot for customer service still accepted? What happens if I ignore customer communication outside of normal business hours? What are normal business hours in 2016? As customer service experts, we have adhered to high customer service standards since opening our answering service in 1986. In this article we