receptionist etiquette tips

This week’s receptionist etiquette tips article involves understanding the importance of tone of voice in your customer service. Your telephone agent’s tone will tell your customers who you are, what you stand for and what they can expect from your office.   We’ll talk you through the most important elements of verbal communication and show you how to select

The tourism industry has turned into a free-for-all as sites like Airbnb and HomeAway introduced a new way to book travel accommodations. Boutique hotels and global hotel chain brands need to step up their guest services in order to stay in the game. Keeping your guests happy and attended to falls largely into the hands of your hotel switchboard

Have you ever called an office and had a receptionist chewing gum in your ear when you’re trying to leave a message? Or have you waited for a call back from the attorney you left a message for, only to find out the receptionist wrote down the wrong phone number? Having an informed and trained