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customer service

The Benefits of Keeping Your Employees Happy
Any good business owner knows the importance of customer service and how it can increase your profits. Most companies focus on this ad nauseum but tend to overlook the best way to ensure their customers are happy with their service. The tried and true method to making your customers happy, is keeping your employees happy.
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20 Ways to Easily and Instantly Improve Customer Service
Providing superior service to customers during all interactions can be a daunting task for some small business owners. Excellent service should be your constant priority, but sometimes a busy SMB owner can have trouble keeping up with all the moving parts of their business.  To help you out, here are 20 ways you can easily
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You Can’t Rely On Your Website to Give Excellent Customer Service and Here’s Why
Not only are you a business owner, but you’re a customer too; a customer to other businesses. Just like your customers, you conduct your own research before committing to buying a particular product or service. But what happens when you can’t find what you’re looking for? If you’re like the majority of consumers, you get
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Customer Service Hall of Fame: How 5 Companies Deliver Excellent Customer Service
Providing excellent customer service can be an extremely large project to undertake. Sure, you want to give great service that meets the expectations of your customers, but in today’s day and age, is meeting their expectations enough? In this very special article, we’re showcasing 5 very different companies that are making waves when it comes to providing
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How to Measure Customer Satisfaction with Your Millennial Customers
Businesses around the world are scrambling to attract and engage Millennials since learning about their annual buying power. This up-and-coming generation is expected to, “Spend more than $200 billion annually starting in 2017 and $10 trillion in their lifetimes.” These digitally driven consumers have unique expectations and demands concerning who they do business with. In order to
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