answering service

Have you ever called an office and had a receptionist chewing gum in your ear when you’re trying to leave a message? Or have you waited for a call back from the attorney you left a message for, only to find out the receptionist wrote down the wrong phone number? Having an informed and trained

Did you know that the term “customer service tips” is searched thousands of times on Google each month? So many business professionals are actively seeking top advice on how to improve their business’s customer service experience. Being leaders in customer service, we want to help. Below are 5 inspirational quotes and lessons that can help

Summer vacation is right around the corner and your children will have a lot of spare time on their hands. They’ll definitely want to enjoy lazy days of no homework and more time to play with their friends. In between their summer activities, why not get them pumped to volunteer and give back to the

One of the things our virtual receptionists love most is being mistaken as an in-house employee for the businesses we answer for. It means that our attention to detail, customer service efforts and weekly training meetings really help us to provide the best service possible. Here are the top 10 reasons our after-hours answering service is often

If you’re like most American professionals, you find it incredibly difficult (even impossible) to tear yourself away from work in order to enjoy a vacation. In a recent case study, 77% of American workers admit to working while they’re supposed to be relaxing and taking time off. Why do we put ourselves through the constant stress