The Best Answering Service

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4thJan2016

Make Your Patients Smile with Our Dental Answering Service

Make Your Patients Smile with Our Dental Answering Service

Our dedicated dental answering service first opened its doors in 1985 and our team has been loyally serving small and large dental practices for the past 30 years. We want to bring our award winning patient services to your dentist office and are listing out the top 5 reasons you should consider hiring our HIPAA compliant virtual receptionists to keep your patients smiling. 

Our Dental Answering Service Can Provide 24 Hour Patient Support 

What happens to your current patients that call into your office after-hours? Do they receive a voicemail recording? Are there calls forwarded to you or your dental assistant’s cell phone?

24 hour dental care is no longer considered a luxury with your modern patients; it’s now become a necessity. Your patients need to be confident that you can provide emergency dental care when they need you the most. By having a team dedicated to answering your phone lines 24 hours a day, you can rest assured knowing that your patients are being taken care of. Don’t hand over potential patients to your competitors, offer 24 hour telephone services and increase your revenue. 

Get dedicated phone coverage for your dental practice 24 hours a day, 7 days a week, 365 days a year for as low as $59 per month!

Premium Patient Services Implemented by our Dental Answering Service

If you have a dental answering service already in place for your after-hour calls you are ahead of the game. The question now is, does your current 24 hour answering service give your patients the highest quality of service possible? We always recommend that you mystery call your offices to see exactly what kind of customer service your patients are receiving.

When making these calls, answer the following questions to determine if you have hired an elite dental answering service:

  • • Does the dental virtual receptionist answer within the first two rings?
  • • Are you greeted in a friendly, professional and helpful manner?
  • • Does the telephone agent ask for your name and confirm your telephone number?
  • • Are you placed on hold for long periods of time?
  • • Is your frequently asked question answered with confidence?
  • • Were you patched through to an on-call medical professional swiftly and accurately?
  • • Was your overall experience and impression positive?
  • • As the business owner, did you receive a phone message immediately after hanging up on the conversation?

Here at A Courteous Communications, we pride ourselves on our award winning medical answering services. When you hire our answering service, you are hiring a professional, accurate and friendly team that will leave positive lasting impressions with your callers.

Medical Virtual Receptionist Training

Being a medical professional, we know that you have certain guidelines, rules, laws and procedures you must adhere to. Being a professional medical answering service, we are 100% compliant with HIPAA laws and regulations.

Answering for medical lines can be a matter of life and death. Our medical virtual receptionists understand the importance of their job and go through extensive training to be able to meet the high expectations and needs of your callers. We have a specific medical answering department within our call center and have certain requirements that agents answering on those lines must meet. Our custom training consists of: 

  • • HIPAA Rules and Regulations
  • • Secure and Confidential Messaging Procedures
  • • Acronyms and Definitions of General Dental Terms
  • • Spelling of Common Dentist Names and Procedures
  • • Caller Control and Accuracy of Information
  • • Empathetic and Compassionate Medical Call Handling
  • • Dispatch and Emergency Call Handling

Our Dental Answering Service can Set, Cancel and Confirm Appointments

Some of our dental clients need our team to handle their appointment books. We have state of the art technology and software that allow us to synch up to your office’s calendar to provide real-time appointment handling solutions.

Our team is trained to handle your books according to your exact specifications and all of our accounts are 100% customizable. We can schedule your incoming calls in accordance with your availability and send you a text message the moment a patient appointment is scheduled. Likewise, we can assist patients calling in if they need to cancel or reschedule their appointment.

If your dental facility has cancellation fees, we also have the capability to secure payment right when your patient calls to cancel. Your billing department will love the payment processing features we can bring to your dental practice!    

Make Your Revenue Smile With Help From Our Elite Dental Answering Service 

Did you know, “Adding personnel increases cost and impacts the net revenue of a dental practice. In 1950, practicing dentists employed an average of one additional staff member and had a net revenue of 58.4%. By 2010, the average number of employees in dental practices had risen to five, and net revenue had fallen to 27.4%.”

It’s no surprise that the more support your dental office employs the more your overhead and costs will rise. This frightening reality brings dentists to our services because they realize they need more support, but cannot afford an in-house receptionist.

Give our professional dental answering service a call today at 1-800-785-6161 to discuss how we can provide you affordable and award winning telephone coverage.

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