Another Customer Service Win for our Award Winning Answering Service!
And the winner is…. A Courteous Communications!
Outstanding Service Brings International Award
A Courteous Communications, Corp. Earns CAM-X Award of Excellence
FOR IMMEDIATE RELEASE
October 2, 2015, Orlando, FL — A Courteous Communications has been honored with the exclusive 2015 Award of Excellence by CAM-X at their 51st Annual Convention and Trade Show held at Hilton Doubletree in Chareston, SC. The highly coveted award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. CAM-X awards companies based on proven excellence in the telecommunication industry. This year, A Courteous Communications, took home this prestigious award based on their strong work ethic and dedication to customer service.
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx.ca for more information.
The Award of Excellence program is a ‘mystery caller’ program that offers qualifying call centers the opportunity to have their virtual agents evaluated by an independent panel of judges. Spanning a 6-month period, the ‘mystery callers’ conduct test calls to participating call centers based on provided information. At the completion of the program, two independent judges will listen to the recordings of these calls and assess a score based on a pre-determined point scoring system.
The scoring criteria includes:
- • Response Time
- • Courteousness of Agent
- • Accuracy of Call
- • Knowledge of Account
- • Overall Impression of Call
CAM-X extends its congratulations to the staff of A Courteous Communications, Corp on their proven quality service to their customers.
“The CAM-X Award of Excellence is a proven benchmarking program that enhances customer service for the Telephone Answering Service Industry throughout North America and the world. The award ensures agents not only meet the consistent, professional service levels clients demand, but exceed them. I congratulate A Courteous Communications, Corp for their achievements and commitment to excellence.”, says CAM-X President Debbie Iacovone.
About A Courteous Communications, Corp.
A Courteous Communications, located in the heart of Central Florida, was founded in 1986 by President and Founder Doris Primicerio. What started as an answering service for one client with just one telephone agent, has now grown to a large, trusted corporation with thousands of clients and hundreds of virtual receptionists. A Courteous Communications’ skill, reputation and elite customer service over the years has placed them as one of the Best Answering Services in the Nation. And now, after receiving this world renowned award, one of the Best Answering Services in North America and the entire globe.
A Courteous offers a variety of services including:
- • Medical Answering services- They have trained their staff to be compliant with HIPAA’s procedures and securities as they answer millions of calls each year for the medical industry.
- • Virtual Hostess and Reservation Setting
- • Appointment Scheduling
- • Message Retrieval and Dispatching
- • Custom Account Training
- • Emergency Dispatching
- • Multi-lingual Services
- • 24 Hour Telephone Answering Service Support for a variety of industries
Now an internationally recognized award winner, A Courteous Communications, Corp. hopes to only keep growing by continuingly providing top notch customer service. This award brings recognition to the growing industries in Central Florida, as these awards are recognized not only nationally but also internationally. A Courteous hopes that by being honored by CAM-X, this will positively spotlight Orlando and prove what “The City Beautiful” has to offer.
“Our motto has always been our success depends on your success. We are honored and delighted to receive this reputable award. It really is a testament to the level of service we provide our customers.,” states A Courteous Communications’ President and Founder, Doris Primicerio.
We owe this award of excellence to our dedicated and highly valued staff here at A Courteous Communications! Thank you to the A Courteous family for accomplishing such an exciting achievement! And Congratulations!