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28thSep2015

An Answering Service for Roofers Can Come in Handy as Winter Approaches

An Answering Service for Roofers Can Come in Handy as Winter Approaches

We think the roof is the most important part of any building as it protects its inhabitants from dangerous elements. As summer fades and we all settle into fall, many homeowners are looking to prepare their homes for the harsh weather that the winter season brings. An answering service for roofers can help answer your lines, schedule your roof inspections, process phone payments and keep your roofing business running 24 hours a day.

How our answering service for roofers can help you stay on top of the competition

 We Can Help Schedule Pre-Winter Roof Inspections

Roofers are often forced to carry their cell phone around while onsite at a client’s home to make sure they never miss a call that leads to good paying work. Don’t be distracted or fumble for your phone while working on a roof and risk serious injury. Forward your lines to our team of virtual schedulers and prevent falling from that dangerously tall structure.  

We can help prepare your homeowners and take care of scheduling their pre-winter roof inspections. Our highly trained team of virtual receptionists will assist your callers by offering them available time on your calendar for service calls. We are able to sync to your calendar and make appointments for you in real-time. So when your email or text notification goes off, you know it’s because your team is hard at work for you and just scheduled another job.

That’s great, you may say, but can we process payments over the phone? Why yes, we most certainly can. We will quote your callers the standard rates you charge for specific services and if they like your price points, we can go ahead and secure a credit card payment on that very first call.    

Allow Us to Answer Those Busy Phone Lines Through the Night

Winter is an incredibly busy season for professional roofers, especially up North when snow threatens to devastate home structures. Are your phones ringing off the hook on particularly cold nights? Our answering service for roofers will answer your incoming telephone calls 24 hours a day, 7 days a week, 365 days a year.

You simply supply us with your after-hour company procedures and your on-call roofer’s contact phone number, and we will handle the rest. A Courteous Communications has been answering the after-hour lines for service professionals for 30 years now and are able to ask your callers prequalifying question. Know that when your on-call telephone goes off in the middle of the night, it’s because you have an emergency service call.

Towards that end, many times small roofing company owners are awakened in the middle of the night just to answer a frequently asked question. Don’t lose sleep to tell a late night caller your normal business hours are from 9:00 am to 5:00 pm. We can handle that and can even provide your callers with your rates. Outsourcing administrative tasks like these can cost as little as $19.95 per month. We think you would agree, this low investment has a high return when you consider being able to sleep through the night and not lose any new revenue.        

Our 24 Hour Virtual Receptionists Can Dispatch Your Roofers

We have specific telephone agents in our 24 hour call center that place their undivided attention on dispatching your service calls to your team members. If for whatever reason one of your roofers is not answering our service call on the first try, we will keep calling until we personally speak with him or her. No calls will ever fall in between the cracks and no service orders have the chance of not being fulfilled.

We are professional dispatchers that can bring a streamlined form of communication to your team of roofers. Our team will make certain that your schedule and home service calls are being carried out each day and night.     

Emergency Answering Services During Snowstorms

What happens at A Courteous Communications when a horrible storm or natural disaster comes to our front door?  Nothing at all, it’s business as usual. In the 30 years we have been in business, we have never been unable to answer our customers’ lines. Our state of the art technology and backup generators ensure that our 24 hour call center never goes down or receives service interruptions.

With our corporate offices located in Orlando, Florida we have seen our share of horrific weather conditions. We have survived and pushed through for our customers during hurricanes that devastated businesses in our area. Our answering service for roofers will not let your business or your customers down during your time of need. We have an impeccable record that you can trust and rely on.    

Before Your Busy Season Starts, Give Our Answering Service for Roofers a Call

Allow us to act as an extension of your business and answer your homeowners’ telephone calls and inquiries as early as tomorrow. Start your free conversation, give us a call now at 1-800-785-6161 and speak with our account specialist about your specific needs. 

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