An Affordable 24 Hour Answering Service for Your Next Event
Does your business have ticket sales for events or seminars available on the Internet? Did you know that you can increase ticket sales by offering 24 hour answering ticket sales through highly trained and effective virtual receptionists? In this article, we will focus on how hiring our live receptionist service can boost the attendance at your next event and increase customer satisfaction and loyalty.
Our 24 Hour Answering Service can increase ticket sales
Bringing Excellent Customer Service to Your Customers
Customer service defined is the assistance and advice provided by a company to those people who buy or use its products or services. By outsourcing ticket sales for your next event, your business is complying with the most essential component required of you. You are giving the customers the attention and personal assistance they need to complete their sale.
These days, it is true that millions of people prefer to purchase their event tickets through easy website transactions; a click of the button and everything is taken care of using e-Commerce. On the other side of the spectrum however, there are millions of people who prefer to be given personalized customer service on their timetable and need further assistance before purchasing your event ticket. Don’t alienate these customers who would rather speak with a live representative. Provide 24 hour telephone answering service support through an affordable live receptionist service and watch your ticket sales increase day and night.
Well-Known Companies Still Rely On a Live Receptionist Service
Ticketmaster, The Ticket Factory and StubHub are the big companies in the ticket sales and distribution industry. Even these Fortune 500 companies realize the importance of outsourcing ticket sales through 24 hour telephone support hotlines. Our virtual receptionists are able to provide the same telephone customer service support as these big companies and assist callers with:
- •Processing Event Ticket Purchases Via Telephone 24 Hours a Day
- •Answering Frequently Asked Questions and Offering 24 Hour Assistance
- •Providing Troubleshooting Support for Navigating Your Website
- •Giving Driving and/or Parking Directions and Other Event Details
- •Tracking All Ticket Sales and Providing Real Time Status Reports
Keep the communication open between your event management team and attending audience in real time by outsourcing ticket sales to a qualified and trusted call center like A Courteous Communications.
Custom Ticket Sales Strategy Session Available
If you are experienced in event management and marketing, you understand the need to be creative in your customer service efforts. Our thirty years of experience in the telephone customer service industry has taught us that there are countless ways to benefit from hiring a live receptionist service to attend to your ticket sale inquiries.
Your team of virtual receptionists can be a powerful tool with a little planning and strategizing. We offer 100% customizable account plans to help achieve your event goals. When you think outside of the box, we can develop various ticket sale strategies so that you have plenty of takeaways for each event you produce.
For instance, you can build your followers by utilizing certain telephone marketing techniques and preliminary questions. To give you an idea of how creative a 24 hour answering service can get, realize that we are capable of:
- Providing Telephone Fan Support
With this feature, our virtual receptionists can operate a fan club or preferred customer list with frequently asked questions, special outbound promotion deals for VIPs and real time event updates.
- Assisting Attendees Who Have Purchased a Ticket
Your company can have affordable 24 hour telephone support for all confirmed attendees to provide customer service assistance with any needs or inquiries they may have.
- Extracting Audience Information for Future Marketing
Have our virtual receptionists ask for the personal email address or other contact information from your audience. We can even customize an email marketing campaign list by asking the callers questions about their interests, contact preferences and the frequency of events they anticipate on attending in the future.
- Audience Survey and Event Follow Up Questionnaire
Our professional outbound virtual receptionists can take your contact lists and follow up with each audience member to gauge the success of your event. This will help you plan, manage and market future events with specific audience feedback at your disposal.
An Affordable 24 Hour Answering Service
A 24 hour answering service can be an affordable asset to your company and can assist you in making sure that all of your bases are covered and your event is a success. Click here to request a callback from an account specialist to discuss features that our answering service can provide within your event’s budget.