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20thOct2015

A Pest Control Answering Service Helps Exterminate Any After-Hours Emergency

A Pest Control Answering Service Helps Exterminate Any After-Hours Emergency

If you are running a pest control business it’s about time you start investing in the help your business needs to stay competitive. With rates as low as $19.95 a month, there is no reason you shouldn’t look into hiring a pest control answering service to help your pest technicians get the job done.

Read on to take a look at some of the pesky pest after-hour emergencies that our pest control answering service can help you with …

Help! There’s a Rat in My Kitchen

Whether your pest control business caters to restaurants, homeowners or commercial businesses; there will be a time when you will be needed to take care of a rat or rodent situation. Our virtual receptionists can be on standby for you, day and night, waiting for that after normal business hours pest control call. Rats and other rodents don’t care that it’s after 5:00 pm and neither should your pest control business.

Our pest control answering service is able to answer your emergency calls, field the nature of the situation and dispatch service visits straight to your on-call pest control technician.  

My Child Angered a Beehive. What Do I Do?

Bees are known for building their hives in the overhangs and nooks and crannies of a home’s exterior. If a child goes near their hive, a serious life and death emergency can develop very quickly.

According to the Backyard Beekeepers Association:

“Worker bees live for 4-9 months during the winter season, but only 6 weeks during the busy summer months (they literally work themselves to death). Nearly all of the bees in a hive are worker bees. A hive consists of 20,000 – 30,000 bees in the winter, and over 60,000 – 80,000 bees in the summer.”

In order to make sure your customers or potential customers are getting the most immediate attention to their incoming beehive emergency, our answering service will be available 24 hours a day, 7 days a week, 365 days a year to answer their calls.  We can instruct your callers to stay clear of the beehive until we are able to dispatch a technician immediately after receiving their initial call.

Quick! There’s a Rodent Trapped Under My House

Having our corporate office located in Central Florida, we know about the late night critter sounds that come from beneath the floorboards of a home. Our team of virtual receptionists are highly trained in caller control and can help a calling customer calm down enough to get the facts of the situation.

When you first hire our pest control virtual receptionists, you will train an account expert on your advice for after hour emergencies such as the animal trapped under the house. We will walk your callers through your policies and procedures and make certain they are safe while we dispatch the service call right to your mobile phone.  

My Bed Itches! Bed Bugs in the Middle of the Night

Nothing can ruin a good night’s sleep like an itchy mattress. That horrible feeling of being bitten by bed bugs will make that homeowner pick up the phone to request a pest control technician in the wee hours of the night. If you are running a small pest control business and you are the only employee, chances are you are answering all of your business’s telephone calls 24/7.

Have you ever been awoken in the middle of the night with a potential client caller that did not want to pay your standard after hour emergency fee? Or, has your business phone rang at 8:00 am on a Sunday with a simple question from the caller, “What time do you open tomorrow?”

Hand over your incoming calls to our professional pest control call center and rest knowing that when your business mobile phone goes off, it’s because you have a secured service call that is bringing your business profits.

There’s a Snake in My House. Send Someone ASAP!

Of course, a pest control emergency call could involve a slippery, possibly poisonous, reptile that is threatening your customer’s safety. We are an award winning answering service that specializes in emergency call handling. Our step by step process includes the following procedures:

  • • Our telephone agents will walk your potential customers through your after-hours standard rates and services to get their approval.
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  • • We will then take down your caller’s information and fill out an emergency dispatch service order.  
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  • • Our virtual receptionists are able to process payments over the phone and ensure that your customer’s information is secure and confidential.
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  • • We have a specific dispatcher that is on-call for your pest control business and will reach out to you the moment an emergency service order has been placed.
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  • • Our team can even verify that your on-call technician completed the order and give your customer a call back to make sure all of their needs are taken care of.

Help Us, Help You. Give Our Pest Control Answering Service A Call Today

A Courteous Communications first opened our doors to service technicians like you 30 years ago. We are a professional and friendly pest control answering service that will give your pest control business the competitive edge it needs to survive into today’s world of 24 hour customer service. Give us a call at 1-800-785-6161 and speak with an account specialist to discuss our custom services and rates.

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