5 Ways a Telephone Messaging Service Can Help Your Business
If you own your own small business, you may have asked yourself this important telecommunication’s question at one point or another, “How does a telephone messaging service help my business?” What you may not know can save your business.
Having a team of virtual receptionists answering your lines can be very affordable to small business owners and they also can be very profitable as well. Let us share at least 5 ways that a 24 hour answering service can handle your incoming callers and swiftly get messages out for callbacks at your convenience.
5 Ways our Telephone Messaging Service can help your business
1. 24 Hour Access to Your Business
Just because your business will be available 24 hours doesn’t mean that you have to micromanage our virtual receptionists at all times. The beauty of a qualified messaging service is that we help you run your business and attend to your needs, not the other way around. Allow us to be your professional business presence around the clock and trust us with the important task of making your customers happy and providing excellent service.
Imagine being able to tell your next customer, “Just give my office a call if you need anything at all; day or night, doesn’t matter, we are here for you.”
2. Improving Your Work Productivity
If you run your own business, you know what it’s like when you have to stop everything you’re working on just to answer the ringing telephone. How many times does your business line ring per day? On the bright side, if your business is doing well, you can count on several incoming calls each day. On the more shadowy side of that same spectrum, if you do not have in-house employees helping you, you are forcing your brain to lose all focus on tasks multiple times a day.
Imagine being able to finish your daily tasks without any interruptions at all, but still have the perks of being available through a telephone messaging service. Your virtual receptionists can be instructed to simply say, “I am sorry, Mr. Smith is in a meeting but I would be more than happy to take down your information so he can give you a call back as soon as possible.”
3. Being Prepared and Organized
All businesses this day and age have caller id and can see the number and/or name of the person calling them. This is fine, but in our expert opinion, this method of “guess who” is not ideal. Having a 24 hour answering service allows you to be fully informed, prepared and organized with all of your telephone conferences.
Imagine receiving a text message from one of our virtual receptionists that have the name, correct contact number and detailed message about what the caller’s specific needs are. Since you have all this information before you even speak with your customer, you will look amazingly professional after you have researched their question and called back with a specific answer.
4. Telephone Messaging Customer Service
We have heard businesses say, “Well, I can have an answering machine take down my messages, why do I need a receptionist to do that?” It is true. No matter where your business is located, you are able to go out to your nearest store and buy an antiquated answering machine that provides robotic instructions and ends with a high pitched beep at the end. Being an answering service for small businesses, we have been researching this common question since opening our doors in 1986.
There are many proven statistics that show callers would rather talk to a human than a machine, but one of our favorite studies show: 67% of customers hang up on a phone connection out of frustration they could not talk to a real person. If hiring A Courteous Communications can cost you as little as $10 a month, why would you not want to make your callers feel happy and satisfied with your customer service?
Imagine the low cost of a professional messaging service increasing your customer loyalty and their overall satisfaction. What is a customer worth to you?
5. Callers Can Have Options
If you want just a bit more support from a 24 hour answering service, we can offer you additional messaging options. The basic messaging services include taking down your callers’ names, phone numbers and messages.
We can help them further by also offering answers to frequently asked questions like:
- •Driving Directions
- •Shipping Instructions
- •Common Service Prices
- •Hours of Operation
- •Fields of Expertise
- •Employee and Department Direct Extensions
Imagine never having to focus your precious time, energy and talents on answering FAQ’s via the telephone but still having that lead leave with a great impression of your company.
Call Our Telephone Messaging Service Today!
A full call center, like A Courteous Communications, can offer you a variety of services that will help your business run more efficiently. This specific article is targeted at helping you understand the incredible benefits a basic and affordable telephone messaging service can bring to your business. Click here to send us a message or give us a call to talk about your business and how we can help.