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18thJan2017

5 Industries That Can Benefit From a Small Business Answering Service

5 Industries That Can Benefit From a Small Business Answering Service

As a small business owner you are probably going out of your way to ensure your customers are happy. Setting up a small business answering service can greatly improve your business customer service as well as grow your business with ease. There are some industries that should make it a top priority to set up some type of answering service for their company.

Industries that can benefit from a small business answering service: 

 

1.) Doctors Or Health Professionals

A small business answering service is necessary for most small practitioners– from pediatrics to physical therapists to dentistry. Not only will having a medical answering service benefit your business during open operating hours, it can also assist with scheduling appointments and answering patient questions- even when your business is closed.

2.) Software Or IT Development 

Tech based companies should have a 24 hour answering service in place to help and aid with customer support. These small businesses tend to receive a number of calls where the customers need assistance with troubleshooting. Implementing a small business answering service for your software company is crucial for your customer service support.

3.) Online Small Business

If you operate an online-based business, you can grow a significant amount by utilizing call center services. When operating a business from your home, you may not want to let the whole world have access to your home or cell phone number.  You should however, have a number available for customers to call to ask question about orders or scheduling appointments- depending on the type of business you run. By setting up a small business answering service, you supply your customers with a business number that will free up your personal lines. Being able to help more customers will ultimately result in your business gaining more profits.

4.) Law Offices Or Legal Aids

Many privately run law offices are typically operated by a single individual. Setting up an answering service for your law office is a highly beneficial choice. Having a 24-hour call center in place ensures that when you are in a meeting with another client, or in a court appearance, new customers can still reach your business without having to leave a message. Since many people tend to pass on businesses when they cannot talk to an actual person, you could be losing a number of new clients (and profits) by not having a small business answering service available for your firm.

5.) Neighborhood Store Front

If you own a small business in your community like a restaurant, store or hair salon, you probably only employ a small staff. Most of these types of small businesses are family owned and operated, which often tends to the phones being neglected. By setting up an answering service for your small business, you can ensure that customers calling to make reservations, appointments, or simply need directions, can easily reach a representative that can help them.

A Small Business Answering Service Can Greatly Benefit Your Small Business

small business answering service may not seem like the most obvious necessity for your business and is often an afterthought once you business is up and running. As a business owner you will want to ensure that customers can not only reach your business, but that they can easily speak to a representative in emergencies. Not only will setting up a small business answering service improve on your customer service but it also allows you, the owner, to focus your attention on other high priority aspects of the business without the constant interruption of a phone call.

If you’d like to bring our services to your small business, give us a call at 1-800-785-6161 or fill out an inquiry to discuss how we can help.

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