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22ndFeb2017

24 Hour Call Center: It’s not always about missing the call; it’s about how it’s answered

24 Hour Call Center: It’s not always about missing the call; it’s about how it’s answered

You and other busy business owners may have general questions like, “When can an answering serviceanswer my business lines?” The answer to this question is simple- 24 hours a day 7 days a week! We like to help busy business owners and office staff when they need us the most. In this article, we discuss how a 24 hour call center can help in answering business telephone lines 24 hours a day.

At a 24 hour call center, the call handler will have a call pop up on their computer screen which will tell them which company the call is for and also a script for how your call is answered. Their job is to answer your questions to the best of their ability or dispatch it within your company. A call center can also take messages, screen leads, and schedule appointments. And the best part of this service? You can customize how and when you want your calls answered AND these services are available 24/7!

Never miss another call again with a 24 Hour Call Center! 

Nearly 7 out of 10 Americans will hang up on your business if you do not give them an opportunity to speak with a live agent. Why are you making it so hard for a customer or potential customer to speak with a representative of your business? Cut out the frustration and direct all of your callers to a real, live human being and keep all 10 callers as opposed to only keeping the 3 with the right 24-hour call center.

Why risk your customer service by something so little as not having someone to answer your phones? By hiring a professional answering service or 24 hour call center, you are giving each of your customers the undivided and immediate attention they require and expect.

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