Month: July 2016

In today’s saturated markets, all businesses need to provide outstanding customer service or face losing customers to competitors. As a business owner, you should know that customer feedback (when analyzed and addressed) can be a helpful tool in providing service that keeps customers coming back for more. This week’s customer service tips focus on giving you 5

The tourism industry has turned into a free-for-all as sites like Airbnb and HomeAway introduced a new way to book travel accommodations. Boutique hotels and global hotel chain brands need to step up their guest services in order to stay in the game. Keeping your guests happy and attended to falls largely into the hands of your hotel switchboard

Small business owners (SMBs) have a major advantage over globally recognized conglomerates. Running a small business allows you to provide more personal and attentive service to your customers. Below we list 10 customer service goals that any business, no matter the size, can realistically reach for.   Customer Service Goals for your Small Business 1.) Create a

Outstanding Service Earns A Courteous Communications Award of Excellence for 4th Consecutive Year Orlando, Florida: A Courteous Communications, a leading business answering service, has been honored with the exclusive ATSI Award of Excellence at their 2016 Annual Convention held at Hilton Downtown, Tampa, FL. This is the 4th consecutive year A Courteous has been honored with this award

Our virtual receptionists love having fun in our call center while hard at work helping our customers’ customers. In this special article, we want to showcase some of the most famous fictional receptionists seen in movies and films. Although most of the receptionists that make our list wouldn’t pass our strict hiring process, we still