Tech Support Answering Service
Technology and manufacturing sectors were among the first to be affected by globalism. Yes the Internet has made for a larger sea to cast your net in for clients but the same time it’s also brought more competitors. So now in today’s far more competitive business climate more companies are looking to outsmart the competition, looking to come up with new ways to streamline their operations while they make it easier for clients to procure their products and services.
Leading At All Times
Courteous Communications provides software companies, technical support providers, and manufacturing operations smart and constant support through live coverage via telephone, email, and web chat available 24/365.
Making an informed choice on extra level of support, choose Courteous Communications where outstanding services are guaranteed.
IT Services Support
For managing information technology, 24/365 Level 1 technical support via telephone, chat, and email is provided.
At Courteous Communications we are providing technical support solutions for your chat, e-mail and telephone services that are the smart solutions that more businesses today are looking for. We’re also helping them to reach across time zones to all areas of the globe for new clients by offering our services 24 hours a day, seven days a week, 365 days a year nonstop
For customers facing challenges, let the Product Support end their frustrations any time as the service is available 24/365.
Finding qualified help to man the phones at a help desk is hard enough. Then you have to hope that they show up every day because without someone to provide immediate answers on the phone your clients will become someone else’s clients in short order. We have the staff at the ready to run your help desk and we also have backup staff step in during peak period spikes in incoming calls.
A single call can bring positive changes to your company. Encourage you company with our professionalism and capability.
Not all call-center support service providers of the same. Just like any other business genre some have tighter employee screening policies when a higher and then they invest in training. Courteous Communications offers you a higher level of professionalism that will help shine a positive public relations light on your manufacturing business.
Together with technical support companies as an extension of your workforce and with companies like yours as a support team, a strong foundation could definitely lead to a better team work and solid partnership.
Our team members have the expertise and the knowledge that qualifies them to be the technical support solution that you need to give your company competitive edge. Then we make available to them the latest and most up-to-date software tools to help them do their job just that much better.
Delivered 24 hours per day, 7 days per week, 365 days per year, our multi-channel customer support is made accessible only for you.
We make available to all our clients software tools that can be integrated directly into your site free of charge. These tools allow us to monitor and interact with site visitors in a real-time basis. For example one of the options that we offer is a function that allows our associates to initiate chats with site visitors. It functions with time triggers to notify our staff if a visitor has spent a certain amount of time on a page and who might have questions that need to be answered.
Although Team Tech Associates already have relevant technical backgrounds, it is still a requirement to strictly undergo additional training on terminology and industry knowledge. The said training must be completed before taking a real phone call so that the chosen Team Tech Associates can start working with our technology and manufacturing clients.
All our team Tech Team Associates are chosen based on their demonstrated abilities and prior employment experience record. It’s a system that works for us and that will work for you. Then after they’ve been selected out they must then complete additional training to become familiar with industry protocols and terminology. After they’ve completed their training we provide them with the tools that allow your scripts and company protocols to be instantly flashed on their screen as each call comes in.
There are no other answering service and call center providers that offer a focused team of professionals than Courteous Communications. The sole job apparently is supporting technology & manufacturing companies 24 hours per day, 7 days per week, 365 days per year.
The Bottom Line on Courteous Communications’s Team Tech
- 24 hour, seven-day a week, 365 days a year tech support and reliable call fielding by trained specialists who are familiar with your business genre.
- You only pay for the time that a team tech associate actually spends on the phone talking to your clients, suppliers or vendors.
- Instant relay of priority calls to your personal phone based on your preset protocols of what qualifies as a priority call.
- Experienced technical support from trained Team Tech support specialist backed up by the latest web-based technology means that answers and assistance for clients are available round-the-clock.