Real Estate Answering Service

The essentials of reliable service.

In more than one instances, real estate is different from other types of businesses. We are aware that a typical day for you is faced with complex issues that are also broad and our competent Business Support Associates are dedicated to reducing any hassle for you by handling common concerns specific to real estate. That’s why we’re considered the #1 real estate answering service in the nation.

The Internet more than anything else in recent times has had the greatest impact on the real estate business. A business that has always been vulnerable to the whims of changing market and economic trends but now the stakes are much bigger. Bigger because the Internet allows you to now reach across time zones, even across oceans and other countries to turn deals 24 hours a day, seven days a week. And now the real estate support associates at Courteous Communications are here to lend you a hand.

Development & Investment

Rely on the effective professionals at Courteous Communications to take care of important phone calls, emails and customer support 24 hours a day, even after business hours.

It’s imperative small problems been nipped in the bud before they’re allowed to blossom into larger problems during a real estate projects development investment stage. At the same time, being ready and able to capitalize on all things positive as they present themselves is also imperative. When you can’t be there to respond to phone calls and e-mails we have the associates with the knowledge and experience who can and they’re available 24 hours a day seven days a week.

Property Management

It takes undivided attention to take care of current tenants’ concerns while acquiring new prospects. We work hand in hand with companies on property management all over the country on phone support and sending repair personnel.

Effective property management is dependent on quantity and quality to select from. That is the greater the numbers of responding potential tenants to advertised rentals means that by virtue of the selection you’re assured a higher quality of tenant. The greater the number of our respondents also means lower vacancy percentage rates. This is why we now partner with property management firms Throughout North America, helping them with everything from web-based promotions and lead processing and management, to assisting in dispatching maintenance personnel.

Brokerage and Sales

No matter what time of day or day of the year it is, our team works for you like your receptionist, taking care of customer contacts. We make sure that no urgent call or possible opportunities are missed.
The Internet may have broadened your potential client base but at the same time it’s also increase the number of competitors that you have to contend with. Potential buyers can now tour homes online with three-dimensional imaging, but that can only go so far because they still need someone to talk to when they have questions that need answers. Our experience representatives responded in a real-time basis 24 hours a day to ensure that all contacts get through, so you never miss out on an opportunity.

Construction and Builders

By being available 24/365, we keep your tasks progressing on the right track. You will feel like we are a part of your team in managing all calls from urgent issues onsite or new customer contacts.
No matter how advanced the level of technology that’s available to developers and builders becomes, in the end it’s still people who do the actual work. Also as any builder or developer knows, staying abreast of changing events on a real time basis is imperative to preventing small problems from becoming big problems. So whether it’s a situation that requires urgent attention on a job site or a client calling in the middle of the night from another time zone, our team of experienced professionals stands at the ready to be there when you can’t.

Make no mistake about it though, but that they all that they do and say transpires within strict guidelines and protocols laid out by you the client. Preset scripts also ensure that every call and e-mail response carries your company brand, so that the people on the line will always assume that they’re dealing directly with your front office. Then if in accordance with your set parameters any calls or online communications should warrant an immediate transfer to your personal phone they’re fully capable of doing just that.

Courteous Communications is here to help you all day, every day with our Business Support Associates
Taking care of your customers does not end when the shift of our work-oriented and willing staff does. Calls can still be answered and issues addressed after business hours.

Extend your office with the help of our competent and excellent team

In promptly responding to your existing and potential clients’ calls, we show them that you are dedicated to the success of your business. Calls are filtered according to priority by accurately taking messages and redirecting them to your email, mobile phone or specified person in your company. True emergencies beyond working hours are also handled by our Associates through escalation as per your instructions.

Extra help is what Courteous Communications offers you.

We will help you in times when being out of the office or any situation won’t let you be able answer customer and client calls. Our Business Support Associates here at Courteous Communications will take off your burden by taking your overflow calls, making your business more competitive I the market.

• Call service operators who have undergone and completed industry specific training and coursework.
• 24 hour a day real time response capabilities with backup personnel for peak period traffic, so no one ever gets put on hold.
• Bilingual communication services to help you cross time zones and borders.
• Lead management software tools that can be integrated directly into your website free of charge for enhanced special promotion capabilities and lead processing.
• A flexible billing system that has you paying only for the actual time Courteous Communications service personnel spend on the telephone or on the computer servicing clients.