Inbound Call Center Services
At A Courteous Communications our staff is professionally trained to assure quality service and is dedicated to provide outstanding inbound call center services, no matter how large or small our client. Along with utilizing state-of-the-art equipment and computer technology, our agents handle all calls in a professional and courteous manner, striving to meet your customer’s specific needs and resolving any issues that present themselves during the call. Our philosophy has always been “our success depends on your success.”
What are Inbound Call Center Services?
Inbound telemarketing services provide your business with a wide array of tools for trying out marketing ideas, analyzing market potential, and serving you customer’s needs. Our 24 hour coverage can handle your marketing campaigns, and our professional and experienced telemarketers are simply an extension of your business, and strive to meet the particular needs of your company.
What Services Does Our Inbound Call Center Service Provide?
- Customer Care Call Services: Your customers expect one-on-one, distraction-free service that provides satisfaction about your product or service, while maintaining the courtesy that is missing with so many telemarketers today. Our call agents are professional and courteous at all times.
- Order Entry: Our 24 hour call agents provide flexible and reliable order taking, order entry, and order processing. Our processing for products, services, appointments and reservations usually include basic customer information, and can be modified to meet your specific needs.
- Telemarketing Surveys: This tool helps you make sure you are satisfying your customer’s needs. We can customized a survey based on your company’s services and follow up will callers that have recently placed a call to your company.
- Sales Lead Capture: Our company provides lead capture to track responses from various advertising formats, and also build a mailing list and/or database for sales follow up.
- Dealer or Technical Center Locator:This tool will direct your callers to the closest location based on the city, state, zip they are calling from, or the product they are calling about.
- Credit Card Batch Authorization: We process your credit card orders directly to your bank account in 48 hours, after your client provides us with their merchant account and ID number necessary for authorization. If a caller’s credit card is denied, we can verify with the caller the correct information, and obtain and alternate method for payment.
Why Choose A Courteous Communications for your inbound call center?
Our staff is trained to assure professional service to all of our customers. We provide the best services available to provide solutions, no matter how large or small the client. “We answer your telephone with a smile”. Through our 24-hour live telephone and inbound services, A Courteous Communications enables you to provide quality service to your customers, increase the flow of information, improve productivity, reduce cost, enhance proficiency, and positively impact your bottom line.
Using our inbound telemarketing services will help your business keep your customers satisfied, qualify hot leads and pass prospects on to your sales team to follow up on sales leads, close sales, and process orders.