A Courteous Answering Service is compliant with HIPAA’s procedures and securities and we answer millions of calls each year exclusively to the medical industry. If you are looking for a quality and award winning medical answering services, look no further!

We have unique training sessions with all of our virtual receptionists to better understand and assist the medical industry. Our virtual receptionists are highly trained and skilled in recognizing the spelling, acronyms and details of specific and generally used medical terms. We have special and unique training for our virtual receptionists that answer the telephone lines of a doctor or physician’s office. Our clients rely on A Courteous Communications to be an extension of their hospitals, offices and clinics and as such, we take extreme pride in our ability to offer them outstanding, professional telephone assistance for their patients and internal staff.

Whether you need us to dispatch orders or provide on-call medical personnel with pertinent and confidential patient information, you can rely on A Courteous answering service to get the job done right.

Providing medical answering services is very difficult and as such, we prepare our virtual medical receptionists in the following areas:

• Always Have Control of the Telephone Conversation and Remain Calm and Helpful
• Be Detailed and Accurate with the Spelling of Names, Medical Terms and Contact Information
• Properly Forward Messages With Our Confidentiality and Security Requirements With Medical Industry Callers
• Realize That Some Phone Calls Need to Be Directing to the Proper Emergency Authorities
• Follow Our Medical Professionals’ Procedures and Scripts
• BE KIND AND EAGER TO HELP!

Allow us to share more unique qualities our medical answering services can offer you during a free initial consultation.