Tag: virtual office receptionist

15 Signs Your Business is Ready to Hire a Live Answering Service

15 Signs Your Business is Ready to Hire a Live Answering Service

Our live answering service has the pleasure of handling the business lines for just about every profession and industry out there. We answer calls on behalf of doctors, electricians, realtors, restaurants and niche businesses (like hot air balloon rides). 

For over 30 years we’ve offered highly skilled virtual receptionists to help business owners run their companies more efficiently. We’d like to share 15 signs that your business is ready to start offering your callers assistance 24 hours a day, 7 days a week, 365 days a year.   

 

Digital Machines vs. Live Answering Service Agents

Digital Machines vs. Live Answering Service Agents

Thumbing through the yellow phonebook has been replaced with scrolling through internet search results. Brick and mortar foundations have been overshadowed with eCommerce website structures. Squeaky shopping carts have been swapped for digital checkout carts.   

As a business owner, you may be curious to learn about the preferences and expectations of modern consumers. In this special article, we feature key statistics that help you understand what your customers want in 2016.  

10 Essential Skills a Professional Virtual Receptionist Needs to Master

10 Essential Skills a Professional Virtual Receptionist Needs to Master

Being a virtual receptionist is a highly undervalued and underestimated profession. We have to constantly be on guard; ready for anything with a cheerful smile on our face and helpful demeanor. We work hard at 3 pm and 3 am; during weekends and holidays. We field emergency calls for hospitals and book table reservations for well-known restaurants. Basically, we’re like superheroes for all telephonic tasks.

If you’re shopping around for your own superhero receptionist, take a look at the top 10 essential skills to focus on during your hunt.

The Top 30 Benefits of Having a Virtual Receptionist

The Top 30 Benefits of Having a Virtual Receptionist

Our digital call center has been answering calls for businesses like yours since 1986. That’s 30 years of offering telecommunication customer service 24 hours a day, 7 days a week. In that time, we’ve become trustworthy experts in our industry and handle millions upon millions of call transactions each year.

Needless to say, we’re a bit passionate about our jobs. We love answering our customers’ lines. We can think of an infinite amount of creative and customizable benefits your business can enjoy by hiring a virtual receptionist team to answer your lines.

How to Relieve Call Center Stress

How to Relieve Call Center Stress

A Courteous Communications has been a full service business call center since 1986. For the past 30 years we have worked diligently in the highly stressful telecommunications industry.  Just imagine the pressures of answering a telephone every second, of every minute, of every day. We know all too well how difficult it can be to effectively run an award winning answering service. Knowing just how debilitating call center stress can be, we want to help you learn how to manage your staff’s stress levels.

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