Tag: phone answering service

24 Hour Call Center: It’s not always about missing the call; it’s about how it’s answered

24 Hour Call Center: It’s not always about missing the call; it’s about how it’s answered

You and other busy business owners may have general questions like, “When can an answering service answer my business lines?” The answer to this question is simple- 24 hours a day 7 days a week! We like to help busy business owners and office staff when they need us the most. In this article, we discuss how a 24 hour call center can help in answering business telephone lines 24 hours a day.

You Can’t Rely On Your Website to Give Excellent Customer Service and Here’s Why

You Can’t Rely On Your Website to Give Excellent Customer Service and Here’s Why

Not only are you a business owner, but you’re a customer too; a customer to other businesses. Just like your customers, you conduct your own research before committing to buying a particular product or service. But what happens when you can’t find what you’re looking for? If you’re like the majority of consumers, you get extremely frustrated and decide to go with the company that gives you what you want, when you want it.

Customer Service Hall of Fame: How 5 Companies Deliver Excellent Customer Service

Customer Service Hall of Fame: How 5 Companies Deliver Excellent Customer Service

Providing excellent customer service can be an extremely large project to undertake. Sure, you want to give great service that meets the expectations of your customers, but in today’s day and age, is meeting their expectations enough? In this very special article, we’re showcasing 5 very different companies that are making waves when it comes to providing unique and innovative customer service.   

10 More Funny Voicemail Greetings Recorded by Celebrities

10 More Funny Voicemail Greetings Recorded by Celebrities

You all loved our last published article featuring funny voicemail greetings recorded by celebrities so much, we thought we’d share more. Our telephone answering service rarely recommends having an automated voicemail or automated menu system serve your calling customers. When your business line rings, you really need to show your customers that their calls are important enough to warrant live assistance. 

That being said, there’s nothing wrong with giving your friends and family a little chuckle when they reach your voicemail. Use one of these funny celebrity outgoing message recordings to greet callers on your personal line.   

10 Customer Service Goals Your Small Business Should Reach For

10 Customer Service Goals Your Small Business Should Reach For

Small business owners (SMBs) have a major advantage over globally recognized conglomerates. Running a small business allows you to provide more personal and attentive service to your customers. Below we list 10 customer service goals that any business, no matter the size, can realistically reach for.

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