Tag: Service Professional Virtual Receptionist

Forbes 7 Habits of Great Small Business Owners

Here at A Courteous Communications, we like to write helpful articles that guide entrepreneurs and business owners in the right direction for growing a successful business. Since opening our doors in 1986, we have always said that our success depends on our clients’ success. Our virtual receptionist team wanted to share this very interesting Forbes’ article, 7 habits of great small business owners, while giving you additional advice for your small service business.

Emergency After-Hours Answering Service Helps With a Broken A/C Unit

I loved writing this diary entry. After a busy day at work helping others with emergency service calls, I was the one that needed help. It was my turn to call for emergency after-hours answering service, not the other way around.

Providing an After-Hours Dispatch Call Center for Plumbers 24 Hours a Day

As an answering service for plumbers, our virtual receptionists for service professionals know what it takes to keep things running smoothly. While the experts in plumbing are out in the field attending to plumbing emergencies, our staff is running all the elements of a full office staff behind the scenes. Read more about our after-hours dispatch call center custom services. 

Professional Phone Answering Services for HVAC Service Professionals

We understand it is top priority when our HVAC companies have a service call to get there as quickly as possible. It is very hot outside and our servicemen want to make sure they get everyone cooled off. The most important element of taking a call for the air-conditioning industry is getting all of the caller’s information; starting with their correct name, telephone number and address. We also know that not all HVAC service calls are the same. Condominiums and apartments are serviced as well as hospitals and residence. By asking the caller for the location of the structure needing to be serviced, we can determine which information fields the service technicians will need answered to complete the job. If an emergency technician knows it is a condominium or apartment complex for example, they know that it is important to bring a ladder. Little details such as this one can improve your HVAC services and keep your customers happy, returning clients.  

The Electrician’s Virtual Receptionist Can Improve Your Customer Service Satisfaction

Men and women all around the world go through months and even years to earn the title of “Certified Electrician.” Our electricians have worked hard for their title, and the level of training and care comes through in their work. Electrician’s Virtual Receptionist show that same passion through our customer service. Here are a few ways we assist our Electrical Companies while they are busy on the job.

Do you need our services? Call us! (800) 785-6161 Request a quote