Tag: HVAC Company Answering Service
I loved writing this diary entry. After a busy day at work helping others with emergency service calls, I was the one that needed help. It was my turn to call for emergency after-hours answering service, not the other way around.
We understand it is top priority when our HVAC companies have a service call to get there as quickly as possible. It is very hot outside and our servicemen want to make sure they get everyone cooled off. The most important element of taking a call for the air-conditioning industry is getting all of the caller’s information; starting with their correct name, telephone number and address. We also know that not all HVAC service calls are the same. Condominiums and apartments are serviced as well as hospitals and residence. By asking the caller for the location of the structure needing to be serviced, we can determine which information fields the service technicians will need answered to complete the job. If an emergency technician knows it is a condominium or apartment complex for example, they know that it is important to bring a ladder. Little details such as this one can improve your HVAC services and keep your customers happy, returning clients.
When you think of an answering service, you think of an agent answering telephone lines and taking messages right? Here are several services A Courteous Communications offers that will have you thinking, “Wow, I didn’t know A Courteous could do that!” With services so detailed and professional, our 24 hour call center acts as a full extension for the offices of our service company clientele. Read more and never ask again, “How can my service company benefit from outsourcing my telephone calls?”