Author: Natalie Ramirez

Follow These ATSI Tips When Hiring a Business Answering Service

Follow These ATSI Tips When Hiring a Business Answering Service

Are you shopping around trying to find the best answering service to handle your calling customers? Are all the answering service websites starting to look the same? We want to help narrow your search and decide on the best company to outsource your calls to.

Elite answering services adhere to strict guidelines that you can easily spot when you know what you’re looking for. Follow these tips provided by ATSI (The Association of TeleServices International) and grade each business answering service accordingly.

Customer Service Advice: How to Effectively Handle Negative Feedback

Customer Service Advice: How to Effectively Handle Negative Feedback

Back in the day, if a customer was dissatisfied with your company they were thought to have told10 people about their bad experience. In today’s world of viral content, that number goes up drastically and can even put a company out of business. The digital age has broadened word of mouth reviews and criticisms to a global audience. Since we have expertly handled millions of customer service transactions over the past 30 years, we want to assist you with solid customer service advice to help you handle any negative feedback you receive.

 

10 Reasons You Need to Outsource Business Calls to a Phone Answering Service

10 Reasons You Need to Outsource Business Calls to a Phone Answering Service

How much is your time worth? As a business owner, you should know what the value of your time is. If you don’t, click here to complete a handy time calculator provided by Clearer Thinking. It takes 10-minutes to complete but it is incredibly detailed in describing your hourly rate and the overall value you place on your time. Consider how much time you spend answering your business’s incoming phone calls. Do the math and figure out how much time you are spending on answering frequently asked questions. Lastly, tally up how many hours a week you spend handling administrative tasks like scheduling appointments.

5 Independent Contractor Services That Bring Small Business Tax Deductions

5 Independent Contractor Services That Bring Small Business Tax Deductions

It’s that time of year again; it’s tax time. Business owners around the U.S. will start scrolling through their receipts from last year looking for deductions. There are countless articles on the web that feature tax deductions that small business owners often overlook. In this article, we want to feature, specifically, 5 independent contractor services that qualify as small business tax deductions

 

Business Advice for Startups: 5 Hiring Mistakes to Avoid This Year

Business Advice for Startups: 5 Hiring Mistakes to Avoid This Year

You want to start your new business right this year and feel that it may be the perfect time to hire help. This week’s Business Advice for Startups is geared towards providing you with useful information to help you steer clear of these common hiring mistakes.

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