Diary of an Agent

Diary of An Agent: Virtual Receptionists Keeping Your Hotel Guests Happy Through the Night

One of the late-shift virtual receptionists on my team asked me to cover for her so that she could take her son to visit her parents over the weekend. I usually have the morning shift so I jumped at the opportunity to see who was calling in during the wee hours of the morning over here at A Courteous Communications.

Diary of an Agent | I Forgot My Husband's Gift!

The holiday season is my favorite part of the year as an agent at the best answering service, A Courteous Communications. The office is always decked out with holiday decorations, and the nip in the air puts everyone in a good mood. Our live receptionist service team goes all out and places special holiday treats in the break room, twinkle lights flashing 24 hours in the office and a few festive trees placed in the operators’ room.

Emergency After-Hours Answering Service Helps With a Broken A/C Unit

I loved writing this diary entry. After a busy day at work helping others with emergency service calls, I was the one that needed help. It was my turn to call for emergency after-hours answering service, not the other way around.

Diary of An Agent: Save That Tooth | Dental Emergencies in our Medical Answering Service

Every day in the emergency dispatch call center I am given the opportunity to help someone with an emergency. As I was flipping through my diary I came across this entry. Dental Emergencies in our Medical Answering Service is serious business because of the pain and consequences associated with this medical field.

Diary of an Agent | Behind the Scenes of a Business Telephone Answering Service

When thinking of a business telephone answering service that operates 24 hours a day, 7 days a week, what comes to mind? Do you picture a room full of talking operators halfway around the world talking into their headsets in a fast-paced loud tempo? Most people do, but I want to bring you along with me on my day-to-day atmosphere at A Courteous Communications business answering service in Orlando, Florida.

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