Medical Answering Services
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Our HIPAA Compliant Medical Answering Services Can Help Your Staff Attend to Your Patients While We Attend to Your Phones and Calendars!!
A Courteous Answering Service is compliant with HIPAA’s procedures and securities and we answer millions of calls each year exclusively to the medical industry. If you are looking for quality and award winning medical answering services, look no further!
We have unique answering service training sessions with all of our virtual receptionists to better understand and assist the medical industry. Our virtual receptionists are highly trained and skilled in recognizing the spelling, acronyms and details of specific and generally used medical terms. We have special and unique training for our virtual medical receptionists that answer the telephone lines of a doctor or physician’s office. Our clients rely on A Courteous Communications to be an extension of their hospitals, offices and clinics and as such, we take extreme pride in our ability to offer them outstanding, professional telephone assistance for their patients and internal staff.
HOW WE CAN HELP YOUR MEDICAL FACILITY
- •Assisting Your Clinic Callers 24 Hours a Day, 7 Days a Week
- •Monitoring and Dispatching Important Orders and Calls to Your Medical Professional On Call
- •Scheduling Visits and Assistant With the Doctor’s Calendar
- •Screening Emergency Calls and Dispatching Emergency Messages
Whether you need us to dispatch orders or provide on-call medical personnel with pertinent and confidential patient information, you can rely on our medical answering services to get the job done right!
Medical answering services is very difficult and as such, we prepare our virtual medical receptionists in the following areas:
- • Always Have Control of the Telephone Conversation and Remain Calm and Helpful
- • Be Detailed and Accurate with the Spelling of Names, Medical Terms and Contact Information
- • Properly Forward Messages With Our Confidentiality and Security Requirements With Medical Industry Callers
- • Realize That Some Phone Calls Need to Be Directing to the Proper Emergency Authorities
- • Follow Our Medical Professionals’ Procedures and Scripts
- • BE KIND AND EAGER TO HELP!
A Courteous Communications provides HIPAA Compliant Medical Answering Services to a variety of medical industries inlcuding (but not limited to):
- • Doctors and Physicians
- • Dental and Orthodonic
- • Mental Health
- • Chiropractic
- • Hospice and Homecare
- • Hospitals
- • Pain Managament
Allow us to share more unique qualities our medical answering services can offer you during a free initial consultation.